Tracking Reassignment Hops and the Group Names in report

[priyakornalius]

We have reassignment count in the reports table that gives the number of times an incident or task is reassigned to various groups. How to track the groups names when an incident or request task hops from one assignment group to other in reports?

[Rohit Kumar · Accepted solution]

Please use table: incident_metric in report.

In Filter:

Definition = Assignment Group

Select fields as Value, Start, End, inc_Number

Start , End gives you date/time of change

Value gives you the Group Name.

If you want detailed understanding take a look at the table.

metric_instance.

Thanks

Rohit

[priyakornalius]

Hi Rohit:

Thanks for your timely help. It works...I could track the incidents that are reassigned from Group A to Group B by value field and from incident_metric table.

Thanks a lot.

Regards,

Priya