Trigger approval to different groups based on value selected in a dropdown on the catalog item

[Swati36]

Hello,

We have a requirement to create a workflow ( not flow in flow designer ) to trigger approval to different groups based on the value the user selects in a dropdown variable on the catalog item.

We have a catalog item with a variable called "Department" with 3 options ( IT, HR and Procurement ) to select in the dropdown. Based on what option the user selects the workflow should trigger approval to the respective approval group of that department and then proceed further. The groups are something like below - 

Department	Assignment group
IT	IT request approval group
HR	HR request approval group
Procurement	Procurement request approval group

How can this be achieved in the workflow?

[Swamy Malluri]

Hi @Swati36 ,

Try Try Scripted Approvals in Flow Designer with Flow Variables as shown in the below article.

You need to chose toggle scripting rules and build your logic to select the group based on Department selected in the variable value.

var approverGroup = "group_sys_id";
return "ApprovesRejectsAnyG["+approverGroup+"]";

https://www.servicenow.com/community/now-platform-blog/scripted-approvals-in-flow-designer-with-flow...

Or you can ty with if or else action 

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thank you

Thanks

Swamy