Trigger Assessment instance when a Catalog item is submitted
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2 hours ago
Hello,
We have created a Catalog item where will be selected the users that will receive an assessment instance once the item is submitted - and the users selected on the item will be populated after submit in the Additional assignee list field from RITM level. We have configured the Assessment Metric Type with Evaluation method = Assessment at RITM level, and set the Condition to be that specific item + active to be true and the Assessors to be the Additional assignee list - but the Assessment instance is not created after RITM creation.
We have tried also with the Trigger conditions, but also in this case doesn't seem to work.
Do you know if is possible to trigger the creation of assessment instance automatically once a catalog item is submitted?
Thank you,
Alina
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2 hours ago
why not use flow action with script and then include that in your main flow associated to that catalog item?
you can use API to trigger assessment via script
createAssessments (String typeID, String sourceRecordID, String userID)
share your config screenshots for trigger condition for that Assessment
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago