trigger email notification when an attachment is added to an incident

[Purushotham1992]

Hi ,

Trigger email notification when an attachment is added to an incident working fine but unable send with this body

1. Attachment by: Person that attached.

2. Attachment Date: [Date/Time]

3. You can view the attachment by clicking the link below.

4. *[link should take them to the incident.]

Event and email Notification created on incident table 

Business rule created on Attachment table 

Thanks in advance 

[Purushotham1992]

Hi @siva krishna M2 

I tried above script and pasted same in body(what it will contain ) also and tried testing and checked  preview notification

Thanks in advance 

[siva krishna M2]

Hello @Purushotham1992 ,

Kindly check event logs for parm2 value;

Have u updated the business rule code

 var createB =current.sys_created_on+","+current.sys_created_by;// we are concatenating two variables as single variable using joiner ","

                gs.eventQueue('incident.attachment.add',current,group,createB);

[Purushotham1992]

Hi @siva krishna M2 

who will receive :

This is body content  : 

Attachment has been added to Incident

${number} - ${short_description}

1. Attachment by: k[1]

2. Attachment Date: k[0];

And this is Business rule : 

var incAtt = new GlideRecord('incident');

        incAtt.addQuery(current.table_sys_id,incAtt.sys_id);

        incAtt.addEncodedQuery('assigned_to=');

        incAtt.query();

        if (incAtt.next()) {

            var group = incAtt.assignment_group;

            if (incAtt.get(current.table_sys_id)) {

   var createB =current.sys_created_on+","+current.sys_created_by;

                gs.eventQueue('incident.attachment.add',current,group,createB);

                }

Out put : 

Attachment has been added to Incident

-

var t = 2024-02-05 13:09:38,lg794609;

var k = t.split(",");

1. Attachment by: k[1]

2. Attachment Date: k[0];

Thanks in advance

[siva krishna M2]

Hello @Purushotham1992 ,

Create a mail script with name "test" using below script:

var t = ${event.parm2};

var k = t.split(",");

var user = new GlideRecord('sys_user');

user.get('user_name',k[1]);

var r= "1. Attachment by: "+user.name;

var cre ="2. Attachment Date: "+k[0];

template.print(r)

template.print(cre)

use this mail script in notification using below line in body of notification

${mail_script:test}

[siva krishna M2]

Hello @Purushotham1992 ,

If it helps, kindly click on like icon.