trigger email notification when an attachment is added to an incident

[purushothamN599]

Hi ,

Trigger email notification when an attachment is added to an incident working fine but unable send with this body

1. Attachment by: Person that attached.

2. Attachment Date: [Date/Time]

3. You can view the attachment by clicking the link below.

4. *[link should take them to the incident.]

Event and email Notification created on incident table 

Business rule created on Attachment table 

Thanks in advance 

[purushothamN599]

Hi @siva krishna M2 

Getting below error while creating email script

Thanks in advance 

[siva krishna M2 · Accepted solution]

Hello @purushothamN599 ,

Use var t = event.parm2 instead of var t=${event.parm2}

[purushothamN599]

Hi  Expert  @siva krishna M2 ,

Thanks for your time and support  , Could you please help me on this 

Business rule : 

var incAtt = new GlideRecord('incident');

        incAtt.addQuery(current.table_sys_id,incAtt.sys_id);

        incAtt.addEncodedQuery('assigned_to=');

        incAtt.query();

        if (incAtt.next()) {

            var group = incAtt.assignment_group;

            if (incAtt.get(current.table_sys_id)) {

   var createB =current.sys_created_on+","+current.sys_created_by;

                gs.eventQueue('incident.attachment.add',current,group,createB);

                }

                }

5.You can view the attachment by clicking the link 

6  .  *[link should take them to the incident.]

Thanks in advance

[siva krishna M2]

Hello @purushothamN599 ,

Is mail script and notification working as expected? If yes, please click on like icon and mark the mail script code as accepted solution.

Could you please elaborate your issue

[purushothamN599]

Hi @siva krishna M2  ,

Mail script is working fine and please help me on below once

5. You can view the attachment by clicking the link 

6  .  *[link should take them to the incident.]

Business rule : 

var incAtt = new GlideRecord('incident');

        incAtt.addQuery(current.table_sys_id,incAtt.sys_id);

        incAtt.addEncodedQuery('assigned_to=');

        incAtt.query();

        if (incAtt.next()) {

            var group = incAtt.assignment_group;

            if (incAtt.get(current.table_sys_id)) {

   var createB =current.sys_created_on+","+current.sys_created_by;

                gs.eventQueue('incident.attachment.add',current,group,createB);

                }

                }

Thanks in advance