Trigger Survey : Flow Designer or Best Practices Use Case

[aksh3]

Hello Experts,

I want to trigger a survey for a user based on the below condition.

1. User must have used servicenow in the last six months.
2.  User have created incident or request with in that 6 months time frame if not skip the user.

Survey should be triggered only once in six months for user. Please help.

survey sample question :

Is it easy to use servicenow for reporting the IT related issues(rate scale 1-10)?

Thanks in advance.

[Luke Van Epen]

This is a pretty standard use case for Assessments, but it's a complicated module. 

Have a read through the documentation here: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/assessments/concept/c_A...