Troubleshooting when Flow Designer is used

[shank1]

Hello,

As users started to use Flow designer, instead of writing simple Before business rules, users are making use of flow designer.

Earlier as part of troubleshooting, Debug business rules , 'watch' field etc was used.

Now its difficult to troubleshoot. How to know which Flow designer is doing so and so changes to the fields.

Thanks,

shanks

[Pradeep Sharma]

Hi Shanks,

As of this writing, you can view runtime information about an action or flow directly from the design environment such as the current state, actions or steps run, and values produced. https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/concept...

If you feel strongly about this requirement, I invite you to open an enhancement request via Idea Portal! Our product managers DO listen.

https://community.servicenow.com/community?id=community_blog&sys_id=f4735f19db684cd45ed4a851ca961942

- Pradeep Sharma

[shank1]

Hey Pradeep,

So you mean there is no way to troubleshoot when Flow designers are used (like the case when 'watch' field etc is used)

[Pradeep Sharma]

You can troubleshoot via Flow designer design environment. If I recall we don't have any direct way for workflow (like the case when 'watch' field etc is used) as well? right?

[shank1]

Hi Pradeep,

Consider this:

On Asset form, there are many Business rules written. Say the state/substate field is not getting set with expected value. In that case to quickly find out which BR is doing that, we can use the Field watch.

Now if Flow designers are used (in place of BR), how can we troubleshoot which FD is changing the value.