Two workflows getting attached when creating a Normal Change from an Incident

[sk59]

Hi All,

I have created a normal change workflow which gets attached on a specific condition once a change is created.

this is working perfect when change is directly created. But when a change is created from an incident it is attaching the default Normal workflow as well my custom workflow.

Any suggestions to fix this would help.

Thanks in Advance.

[Tony Chatfield1]

Have you reviewed the workflow trigger gonditions, as all workflows with matching trigger conditions will run.

[dvp]

Change the trigger conditions on OOB workflow to Run if no other workflows matched

[sk59]

The issue is happening only when clicked on 'Create Change' button from Incident form. Directly creating change is working perfect.

[Harsh Vardhan]

seems like create change button is fulfilling both of the workflow trigger condition. 

can you add more details about your "Create Change" button and custom workflow trigger condition ? what is the use of custom workflow ? in what scenario you want to trigger the custom workflow ? you can set the new condition based on your process so it will not contradict here.