Two workflows getting attached when creating a Normal Change from an Incident
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‎12-19-2019 01:17 AM
Hi All,
I have created a normal change workflow which gets attached on a specific condition once a change is created.
this is working perfect when change is directly created. But when a change is created from an incident it is attaching the default Normal workflow as well my custom workflow.
Any suggestions to fix this would help.
Thanks in Advance.
Labels:
- Labels:
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Change Management
-
Incident Management
10 REPLIES 10
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‎12-31-2019 01:20 AM
Is this resolved? have you tried the above approach?
If it resolves your issue please mark the answer as correct and helpful.
Regards,
Mandeep