UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this .

anil4005 · ‎02-07-2022

UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this , Below is the ui policy Andalso i have increased to highest order for that ui polocy.

shloke04 · ‎02-07-2022

Hi,

There is a Data Policy OOB which is restricting this to happen.

navigate to the below link :

https://instance.service-now.com/nav_to.do?uri=sys_data_policy2.do?sys_id=9f1b086f875b13000e3dd61e36cb0beb

Replace "instance' with your instance name.

Select the New state value as well along with other state as shown below and you should be good here:

Result:

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

Murthy Ch · ‎02-07-2022

Nice Catch.

I was suppose to search

Thanks,
Murthy

anil4005 · ‎02-07-2022

Thanks Shloke, it is working fine.

Adarsh T · ‎07-20-2022

Hi,

I have a similar requirement in this, Instead of Assigned to I want keep assignment group as mandatory in the pop up.

Because if I select the assigned to then in assess phase I am keeping assignment group as mandatory since assigned to is dependent on assignment group, once I map the assignment group assigned to is getting removed.

Can someone help how to add assignment group in that pop up which is coming once you click on assess button?