UI Policy not working in Agent Workspace - SCTASK

[Luiz Lucena]

Hello everyone, 

We have a custom field in the SCTASK form that is meant to be used only by the Service Desk. 
It is mandatory before closing it and was setup as Global. I've cleared the Global checkbox and created a second UI Policy just for Workspace view, but even though is not working.
What am I missing?

Thanks in advance

Luiz

[Nowlearner]

Hi @Luiz Lucena , could you please post the content of the KA here, i dont have HI credentials yet. That would be really helpful.

Thanks in advance!

[Priya Shid1 · Accepted solution]

Hello,

I'm attaching the image of article. Please check that It worked for me.

[Vigneshwaran3]

Hi Priya

We have a similar issue with UI policy after Quebec upgrade. I have followed the below workaround.

1. Set Run scripts flag as true

2. Set Run scripts in UI type as ALL

This workaround was working fine in Paris , but it is broken in Quebec.

can you confirm if there are any additional steps.

[Hema Mistry]

Did u find solution for this issue? I checked runscript and set Run Script type to ALL but still facing this issue.