UI Policy not working when moved from DEV to TEST

[cgreen2]

Hi,

I've created a UI Policy on a catalog item however when i've moved the update set from Dev to Test the UI policy has been created (looks identical) but isn't working.

I've created a new update set in Dev - updated the Active / De Active / Active flag to see if that would work it when i moved it to Test but it's still not working.

Any suggestions / ideas please.

Thanks

[Mark Roethof]

Hi there,

Can you share details about your UI Policy?

Have you also debugged that the UI Policy itself is triggered at all?

Maybe there's something in the condition, referencing a record, while that specific record is not on your test environment (or under a different sys_id)?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Arav]

Hi,

Have you captured UI policy actions (if any) that are linked to the UI policies in the update set ?

Thanks,

Arav

[Ankur Bawiskar]

Hi,

are you sure everything was captured fine in update set?

Are you sure no other script is conflicting your UI policy in the Test instance?

Regards
Ankur

[cgreen2]

Thanks Mark, it's really simple..all it's designed to do is show the Data Breach field on the Incident form (in the portal) when you select the Service Component ( i know it's odd that the condition is set to 'is not' but that's how they have all been build historically.

Everything else in the update set has come across okay