Unable to add taxonomy node to a service?

Stig Brandt
Tera Guru

Have create taxonomy layer and nodes in a portfolio, not able to add to a service 😞

find_real_file.png

portfolio  and nodes 

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1 ACCEPTED SOLUTION

Hi @Sameep Kodia 

 

 

I think I finally got it, thanks

- You dein the number of levels in Taxonomy Layer

     - L1, L2, L3

- And then in the taxonomy nodes you create 3 layers

     - L1 - Business Application

     - L2 - Application Management

     - L3 - Application Management Services

Services defined in L3

     - 1st line support

     - 2nd line support

     - Monitoring Services

 

 

     

 

View solution in original post

2 REPLIES 2

Sameep Kodia
ServiceNow Employee
ServiceNow Employee

@Stig Brandt  - Only lowest level taxonomy nodes are allowed to selected when attaching to a service. Let me know if this helps.

 

find_real_file.png

Hi @Sameep Kodia 

 

 

I think I finally got it, thanks

- You dein the number of levels in Taxonomy Layer

     - L1, L2, L3

- And then in the taxonomy nodes you create 3 layers

     - L1 - Business Application

     - L2 - Application Management

     - L3 - Application Management Services

Services defined in L3

     - 1st line support

     - 2nd line support

     - Monitoring Services