Hi SNC, In our organization we are currently supporting a service, which is 24/7, as we have people in several places worldwide. We have adopted the ITIL approach, but of course customized to our needs. Often it happens that incidents need to be han...
Printers of the manufacture Kyocera are being discover through Discovery. However, they don't have the name field populated in the Configuration Item table. This is only happening for this specific manufacture, the rest are fine. Could this be a conf...
We have noticed a skipped log for multiple clients that point to this system property. This is updated by the system and the value on the property is not the same across the different client's instances. We are unsure weather or not we should just ac...
Does anyone know the definition of VIP user and what privileges comes with this status?
I want to create a field called "Problem statement" and it should be multiline text field.. how can i do that? should i use String UTF-8 type? or what else? because there is no direct option of a multiline text available.
I have two field "MI service restore(u_time_when_the_resolved_notif) and MI action due date(u_mi_action_due_date). I want to add 7 days to MI service restore and display in MI action due date. I have written Business rule for this but it's not displ...
We have a catalog item "Hardware Request". The catalog item on the portal asks for Address and Phone number. However, we have notification triggered to manager to approve if the laptop is non standard. We do not want manager to see employees phone n...
Hi, I activated a OOB virtual agent topic 'open IT Ticket', but i am facing this weird issue that, when i am searching with few of the Keywords in chat it's not showing the topic. For example there is a key word 'issue' for 'open IT Ticket' topic but...
Can anyone please let me know how to create reports for ticket not updated in last 4 days
Hello, My name is dialy gningue,i hope you will find a solution to my problem. we’re working on sub-prod instances (dev and QA) and we are currently working on change management application, and for some reasons that are still unknown, on changes a...
For a catalog variable, you can 'borrow' a choice field from another table, hence using those choices for said variable. The choice list for the original field does have sequence settings, however, the sequence setting seems to be ignored when the ch...
I'm looking for the documentation for the new module in the Skills application called "Manage IT Skills". It points to a page $ng_skills.do. Even though we've been making some small use of the skills module to assign skills to engineers, this page re...
Hello community,I have an requirement in which i have to create an button using ui actions which is visible only when an particular sub-category is selected and on clicking the button an email should be sent to the client. Please provide me with some...
Hi Team, Can someone help me on how to hide attachments from incident form. I have seen many post related to hiding attachment icon(paper clip). My requirement was to hide the document itself from form based on view. Any help is appreciated. Regards,...
Change Approval Policies - Prevent user from approving if they are in the Technical Approvers . Prevent user from approving their own Change request I am using Change Approval policies, and the Change Management workflows as OOB. When I was using wor...
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