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Forum Posts

How to create a button in List view

Hi, How to create a button in LIST view when user clicked on that it should open a new form to submit a record.   Thanks, Pihu

Pihu1 by Tera Contributor
  • 1609 Views
  • 5 replies
  • 0 helpfuls

How to push multiple users to watchlist

I am having a field called ‘business unit’ in “sys_user” table and ‘business unit’ in incident table. Whenever the business unit is a particular value(“SN NW”) in incident table all the users who are having the same business unit should be added to w...

Roshini by Giga Guru
  • 734 Views
  • 1 replies
  • 0 helpfuls

Fetching filtered query from List view

Hi All, I am working on a requirement where I need to design a UI action for exporting CSV file of List filtered on RITM table. As the formatting of CSV file that Servicenow gives by default is different from our requirement, so we are writing Fix sc...

Prerna9 by Mega Contributor
  • 1858 Views
  • 4 replies
  • 1 helpfuls

Cancellation of a Problem

Hi, I have a requirement to Cancel a problem when it is in New State. Is it possible to cancel a problem with New state without deleting it? Thanks in advance

Shruthi8 by Tera Contributor
  • 1378 Views
  • 3 replies
  • 0 helpfuls

Resolved! How can I create new Tasks on existing Request Items?

Greetings everyone,My ServiceDesk is in need of adding new, blank tasks to existing request items. Right now, we have a MISC request form that we utilize for any requests that are not featured in our Service Catalog. Currently the workflow only makes...

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jawshoeah by Kilo Contributor
  • 11183 Views
  • 8 replies
  • 6 helpfuls

Hyperlink for list field values are missing for some users

Hello, For list field values, the value will be hyperlink to the record. But for some users the hyperlink is missing even though user has access to the field and they are able to select the values for the list field. If we are impersonating with the ...

Chaiatnya by Tera Contributor
  • 733 Views
  • 6 replies
  • 2 helpfuls

What is the best way to hide a record?

We have a table with a number of records. This table is referenced in a variable on catalog items for the customers to select. A few if the records in that table are no longer required and I would like to make it so they are no longer visible to the ...

riskay123 by Mega Guru
  • 1576 Views
  • 3 replies
  • 0 helpfuls

Resolved! Populate the task description field

Hi all, I need to populate the task description field for a particular catalog item. The text is like this: Review Request - Contact user if more information is required. ABC can be found in the attachment located in the header of this form.Activate ...

How to get SYS_ID from attachment table

I have 3 attachments on catalog , all are showing same sys_id . I am trying to open one record those are downloading . i want to get sys_id of specific attachment.  Please suggest me how to get single record sys_id. i want to get sys_id of picture an...

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Rushi2 by Tera Expert
  • 7812 Views
  • 7 replies
  • 1 helpfuls

Why is user getting logout successful?

I have a user who is getting "logout successful" message each time he attempts to login. I checked his profile and noticed he has two accounts with the same EMAIL ADDRESS, but different USER ID. Also, I noticed that one of the accounts has been locke...

Austine by Tera Contributor
  • 5881 Views
  • 1 replies
  • 1 helpfuls

Resolved! Need help in Number field

Hi Community, I have a requirement where I need to change the prefix of Number field onchange of a field. For example if State changes to 'XYZ' the prefix should be 'ABC' and if the state changes to 'TEST' the prefix should be 'abc'. How we can achie...

Pihu1 by Tera Contributor
  • 1153 Views
  • 10 replies
  • 2 helpfuls

report on related links

can we make a report on related links? for ex: in my form in the related links, there is a link named "view users reponse" where it basically shows the response given by an individual. can we make a report of that.? Basically whatever the user has re...

RC12 by Tera Contributor
  • 700 Views
  • 2 replies
  • 0 helpfuls