How to add a button to every record on list layout ?
i want a button of my choice to every record on list layout PFA for reference
Forum Posts
How to enable virtual agent support for particular catalog item
Hi I need to enable virtual agent for particular item so that it ask question for particular form .If you see below workflow screenshot for order item conversation there is decision whether there is va support or not??. (function execute(...
Resolved! How to display a field of type Image on a widget?
Hello, I have a field of type 'Image' which can take an image. I want to display this image on a widget I have. I tried showing it on the widget but it gives me a sys_id instead. How can I show it ? Thanks
Resolved! How to set number range in Single-line text variable type in service catalog?
Hi, Everyone. I used single line text variable and changed the validation regex to Number. However, I'm not sure how to set a number range, for example the maximum person can be in a room is only 25. Can someone help?
background script to close the ritm?
please someone provide me the background script to close only the targeted RITM records. not all in sc_req_item table/ sc_request table i will have a few RITM record numbers. through background script i have to close only given RITM and REQ, not for ...
Resolved! Custom Related list - Scripted relationship
Hi, We are trying to build custom related list for Problem Management. We need to display Incident outages under problem for all related Incident to the current problem. Custom field was added cmdb_ci_outage table to refer related Incident. Lets say ...
Resolved! How to display Name instead of Display Name for reference variable field?
Hi Team,In one of my service catalog I have model as a reference field.After selecting the name it always shows display name in field and also I do not want to change the name display property to true as it would impact all whichever references the m...
Resolved! Cloning best practices and use cases
I know that the cloning requirements varies from org. to org. But I want to listen from you how/when you are making use of cloning. Best practices on this topic. and especially before an upgrade (DEV), I think its good to clone from PROD. Your though...
Resolved! Matching and replacing a part of a string..
This is my code: var gr = new GlideRecord('kb_knowledge'); gr.addQuery('number','KB0081186'); gr.query();while (gr.next()){ gr.u_level_1= gr.u_level_1.replace("old", "new"); //or //gr.u_level_1= gr.u_level_1.replace(/old/, "new"); //need to know the ...
Resolved! How to get checkbox value from html to client side in widget- Service Portal
How to get checkbox value from html to client side in widget- Service Portal
Opening new Agent Workspace Tab
Hi, we have created a custom page mimicking Service Catalog, and currently are opening it from UI Action 'Create Request' via the "openUrl(...) + top.window.open(...)" function in a new browser tab. We would like it to behave on the Agent Workspace s...
How to configure escalations to managers within Incident Management life cycle
Hello, We are looking for a way that a 3rd team team can escalate a incident to a serviceNow group that managers belong to. Ideally when a incident is defined as one to escalate either the agent can use a look up to select a group and it triggers an...
Resolved! Date Format Change to "dd-mm-yyyy" for catalog item variable
Hi, I have a requirement to populate the value of one catalog variable in "DD-MM-YYYY" format. This will happen based on a change in another catalog variable which is in "YYYY-MM-DD" format. I have written a catalog client script and a script include...
how to clear user criteria cache without logging out
how to clear user criteria cache without logging out .I have tried to clear user criteria by gs.cacheflush('criteria_cache')but no luck. Issue:we have user criteria built on location ,if user change location then he need to logout and login again but...
is there to clear user criteria cache without logging out in through script
is there to clear user criteria cache without logging out in through script. If we have user criteria based on location it get effective if logging again
