hello everyone, I have a requirement, I need to trigger a resolution SLA for the task, in the task there is a start date field, The resolution time is 15days + start date, Suppose if the start date is 2/10/2022 the resolution duration should be 2/25/...
Hi All, I have create one report for Visual task board card table as admin and declare type as area and continue with by default style of x-axis and y-axis declared now i am facing one problem i am getting different views of x-axis for itil and admin...
Hi All, I have created a problem ATF , where i want to link a incident in Problem Record. I was able to open the related link EDIT button and Slush Bucket is opened , but i can't select the options(Incident) in that .Can anyone know how can i slecv...
On Incident Number I have created a field called Unique ID (Which is reference field and is coming from another table). My requirement is when I search for the incident using this Unique ID via global search I need to open the respective incident. Ca...
i have a pdf attachment, want to send that attachment in notification created notification in workflow how can we achieve this
Need to trigger reminder notifications on 5,6,7 days depending on the due date custom field when the state doesn't change from assigned to review on the custom table and it is not associated to task table
I have written On change client script when None Is selected to clear the options but its not working .please find the script below. function onChange(control, oldValue, newValue, isLoading) { if (newValue == ' ') { g_form.clearOptions('which_state_...
function onBefore(current, previous) { var gr_cf = new GlideRecord('u_causal_factors'); gr_cf.addQuery('u_task_reference',current.u_problem); //gr_cf.addNullQuery('u_rca'); gr_cf.query(); while(gr_cf.next()) { gr_cf.u_rca = current.sys_id; gr_cf.upd...
Hi I have requirement like I have created one demand request form using tables and created one Record producer with same name "Demand request". If i submit the record producer request need to auto create new demand request in table with all fields...
Hello Team, I have removed few fields from Default form Layout of the incident table.I wanted to revert the changes to previous but i could not due to security issues. Kindly help me on how can I get the default form Layout of the Incident form.
Hi,I have created two variables of "Multiple Choice" data type in a CI: Type and Schedule and I have the following requirement - If Type = "DEV" or "TEST", then, display choices as "T6", "T8", "T10".If Type = "PROD", then, display choices as "S6", "S...
Hello! We have a strange issue occurring. We have a customer that is wanting to order hardware from the service catalog. When the user doing the ordering as a licence, they see the hardware models. But if the user doing the ordering does not have...
I want to create a report (For the Walk Up Records) in which I have to display how many users created walk up records for the 1st time per month.Eg. In November month User A and User B created walk up records for the first time. So,in report, Novembe...
Hi, I'm trying to export catalog items using ServiceNow guru's solution (https://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/) However I've a few issues with it: there seems to be an issue with the processor getti...
Can someone help me with switch statement here or find what i am doing wrong below: i think i am not using the correct format in my second switch statement i can set the color for STATUS field but not for BIMPACT field, any help is appreciated. (func...
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