Is it possible to provide a Guided Tour on a specific Service Catalog item? If so, how do I do that? I tried looking in the docs, but I couldn't find anything for that. It seems it has to be tied to a specific list view or other type of page. As usua...
I used this script from a previous thread. But when I click the button it doesn't copy the board. I currently have it on the form view of an already created VTB but it doesnt work. https://community.servicenow.com/community?id=community_question&sys...
ServiceNow is kind of a rockstar in the Service Management world. ServiceNow has been touted as the "fastest growing Company with more than USD 1 billion in revenue," as its 2016 sales shot up 38% to USD 1.4 billion. Nearly 1 in 5 companies surveyed ...
Hello Community, I have the following problem with group email functionality. As I understand it, when this option is enabled and group inbox is filled with an email, all kind of notifications should go to this inbox rather than to each individual ...
How do I add a count widget to my dashboard, like '10 Open tickets"
I have a secondary field within my service ticket called "account number". I have a request to prefix this number with the a field already on the form "branch number". ie. "Branch numberAccount Number". I tried creating a prefix for the field but i...
I am looking to get some more information from people that use the Stockroom. I looking in to seeing if the Inventory/stockrooms would fit for our company and I had a couple of questions. 1. Are items added to the stockroom thru the stockroom in S...
Hi, We just upgraded to New York and some of my users are not able to see the Export UI Context Menu option when they are viewing a specific record (i.e. change). This option was available in the previous version (Kingston). I've checked the UI Co...
Hello all, I have Reference variable on a catalog item that is displaying "No matches found" for my Service Portal users. The Reference is to cmdb_ci_service. My goal is to allow users to select the service they are having an issue with. I then use t...
Hello Team,I noticed that the users are adding comments on tickets that are in closed status . From what I know, the OOB functionality of sending "please reopen <ticket number>" would open the ticket. But in this case, the ticket is still in closed s...
Hi All, ServiceNow ran health scan reports and we were suggested to replace window objects with Angular JS in the Service Portal wisgets. We have few 'client controller' script lines as below: var url = this.parent.location.href; var popup = window...
Hi, I want to restrict users without itil role and admin role cannot find knowledge article or catalog items from the global search. could you Please tell me how to achieve this. Thanks, Sai.
Hello All, Can we restrict ticket creation (as caller) notification sending to delegate of user..? As checked we can control only four notification for delegates - Approval Assignment CC Notifications Meeting Invitation Thanks in advance.
Hello, We are trying to create SLA definitions for RITMs related to Computer Request. With Incidents and other Requests, we have been able to successfully use the States (Active/Hold/Awaiting Info/Resolved) to Start/Pause/ and Stop SLA. With Computer...
Hi I am trying to put a confirmation popup upon clicking of a UI action on my UI actions for request form Widget in service portal. Can anyone suggest me how can i achieve that. There is simple list on Service portal which is displaying my requests. ...