Unable to Attach Files to Catalog Item

[John H1]

We have a new hire form that sometimes requires a file to be attached and have been using the form for years.

Recently we have had a couple of users that are no longer able to attach files but were able to attach in the past.

Any suggestions would be greatly appreciated,

[Dr Atul G- LNG]

Are these user getting any error which doing attachment?

[John H1]

No errors

[Dr Atul G- LNG]

So , there are not load the attachement? Is any ACL blocking or system issue?

[John H1]

t to my knowledge, we have not make any ACL changes.

I was testing with one of the users on his VDI.

When I used the same browser session, logged out as user, logged in as myself, I could attach files just fine.

It was on the exact machine, same browser, same session!