Unable to Attach Files to Catalog Item

John H1
Tera Guru

‎05-01-2024 06:33 AM

We have a new hire form that sometimes requires a file to be attached and have been using the form for years.

Recently we have had a couple of users that are no longer able to attach files but were able to attach in the past.

Any suggestions would be greatly appreciated,

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-01-2024 06:56 AM

Are these user getting any error which doing attachment?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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John H1
Tera Guru

‎05-01-2024 07:03 AM

No errors

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to John H1

‎05-01-2024 07:05 AM

So , there are not load the attachement? Is any ACL blocking or system issue?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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John H1
Tera Guru

‎05-01-2024 07:11 AM

t to my knowledge, we have not make any ACL changes.

I was testing with one of the users on his VDI.

When I used the same browser session, logged out as user, logged in as myself, I could attach files just fine.

It was on the exact machine, same browser, same session!

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