Add Additional Assigned To resources to a catalog task

[John H1]

I have a request to add additional Assigned To resources to a Catalog Task in a workflow.

What is the best was to achieve this?

[Mark Manders]

You will need to add a custom field to the sc_task table, because there is only one field to assign users to and that's the reference field 'assigned_to'. You can't change that field because it's inherited from TASK and any change to the type will be a global change.

After you add your custom field, you can use your logic to decide which users you want to add (you probably need a list field).

[Dr Atul G- LNG]

Hi @John H1 

What is the use case of the same?  Adding Assigned to is a customization and increases the technical debt.

[John H1]

User wants to have a second resource in the event one is not available.

Don't want to create a support group for only two resources.

[Dr Atul G- LNG]

and if both are not available. Also, who is accountable for fulfilment? Mate, it is not a good way, it is responsibility of Request manager to check and assign instead of adding one more assigned TO.