Unable to Attach Files to Catalog Item
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‎05-01-2024 06:33 AM
We have a new hire form that sometimes requires a file to be attached and have been using the form for years.
Recently we have had a couple of users that are no longer able to attach files but were able to attach in the past.
Any suggestions would be greatly appreciated,
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Service Catalog
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Service Desk
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‎05-01-2024 07:18 AM
Tough to find out the exact cause in this case. It can user permission issue look. Try to compare that user with you and see any changes?
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎05-01-2024 08:37 AM
After additional testing we found that if you click on "Choose File" the file does not attach, but if you use "Drag and Drop" the file does attach.
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‎08-08-2024 02:04 PM
Having a similar issue. What did you figure out?
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‎08-22-2024 08:16 AM
I am exploring the same issue. Random event for the users; as in sometimes attachment works and sometimes not. After Requested Item is created, user can attach file that failed to attach through the catalog. Also, the attachment is mandatory on the catalog item.
