Unable to copy(make duplicate) record producer

[GD11]

Hi,

I want to duplicate 1 record producer to re-use it for different purpose with different name, but when I click on copy button on record producer record, I am getting below error, I check one HI KB and the fields they are talking are set to false though I am getting this error.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791760

'This is a wrong configuration for Record Producer'

Kindly help.

[Shubham Kumbhar]

Hello Govind,

- I just tried on my PDI, and it is working fine for me.

- Just open the record producer again that you want to copy and click on copy 

Mark helpful based on the impact.

Thank You

[GD11]

Hi @Shubham Kumbhar I am able to copy it in my PDI too, it is just I can't copy in my office instance. 

I checked the values mentioned in the KB and they are all false, there is read only BR 'Validate Portal Settings' which is checking these values, I thought to inactivate BR but it is read only. 

I used Insert/insert&stay but same error, I am getting this error - kindly help.

Thanks,

Govind

[RaghavSh]

You 1st need to remove this variable set from your record producer,  then copy the record producer.

After that you need to apply the variable set to both your record producers.

[GD11]

Hi @Shubham Kumbhar @Shubha_Prada  I am getting same error at the time of creating new record too, is there a global setting/values I need to change somewhere?