Hi, Im not able to include multiple email addresses in the condition field for the inbound email action script due to length. I need some guidance on creating a script include and calling it in the inbound action condition. script include: function c...
You can use a reference qualifier to restrict the data that is selectable for a reference field. Setting up a simple reference qualifier is quite straight forward, especially if you simply need to filter the results of the referenced field by a stati...
Question regarding editing of 'change request values' after a standard change proposal has been requested.... The current process: User fills out a standard change proposal, then clicks on the 'Request Approval' button.The standard change proposa...
we are confused .please explain the difference between string and string utf-8??
Hi, Has anyone managed to work out a way of making record lists automatically refresh? Our service Desk are asking for this functionality, although currently the only way I'm aware of being able to do it is using a Homepage / Gauge and setting the a...
We have a user, a single for now, who lost visibility to the Work Notes field in a Service Catalog Task (SCTASK) after upgrade to Kingston. He was not part of the test team who tested in DEV/TEST, so he just figured this out in PRD. I could reproduce...
Looking to perform some analytics on SLA breaches and was wondering if there is out of the box functionality or field for fulfillers to indicate SLA breach reason each time a breach occurs. Right now our solution is to create a field on each form.
On Kingston, there is a new ACL and a new Client Script preventing a change request from being changed from Standard to Normal, or Emergency if the Change state is not New. That makes sense for me, but is not the way we work and our Change Mgr wants ...
is there any substitute of getFields in scoped application as it is giving error. Please specify the use . Can getFields can be used in Script Include (Scoped App) .
I have two date/time fields, callback start date and end date. End date is populated with 2 hours after the start time. When more than 5 incidents with same start date and end date are submitted, it should thrown an alert saying that there are alread...
I thought once an Incident was Closed it was marked as read only. My folks are able to re-open a ticket that has been closed for 4 months. I want it set that once an incident is Closed it cannot be reopened except by admin.
I have a Catalog Item 'Loaner Laptop Request'. I am creating a task using a workflow and assigning it to the concerned team as soon as a user creates a loaner laptop request. After the task has been assigned to the concerned team, I want to give them...
We recently rolled out ServiceNow and it's been fine so far but one of the issues we're dealing with is how to work incidents from external contacts who are not in the system. Anyone not in the system gets put under the Guest account and it makes not...
what is the need of retroactive pause in SLA when the pause condition are already given. what is the difference between both pause condition and retroactive pause.
We have a custom date field where we do not want anyone to specify a date at the end of the month - day 29, 30, and 31. I tried a business rule and an "on change" client script, but i guess my coding wasn't good enough. Can anyone help? Thanks! Tyl...
