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Resolved! Question about CAB delegate (cab_delegate) field.

Hello all,I would like to ask you to assist me with a test on your DEV instances.My question is the following: when the CAB module is used, and there is a Change Request in "Assess" state which is awaiting an approval from a CAB manager to "move" to ...

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Resolved! Clear the History

Hi All,I just wanted to know the below points1. How can we clear the history below the history tab in the application navigation in servicenow.2. how can we control the instance to not store history.please can any one explain me.Thank you.

Anil74 by Tera Guru
  • 5890 Views
  • 3 replies
  • 0 helpfuls

Incident vs Service Request. When to use and how to train users?

We have constant issues with users not understanding when to open an Incident record verses when to open a Service Request. We have documented that an Incident record is used when something is broken and needs to be fixed. Use a Service Request when ...

sncubs by Kilo Contributor
  • 21052 Views
  • 4 replies
  • 5 helpfuls

Resolved! Instant creation and resolve of Ticket

I am looking for a way to Create and resolve a ticket with, hopefully, no more then a single click.Maybe a way with a Powershell script that will use a template and resolve it right away, i did test with a template, but its not possible to resolve th...

how to check if last update on a field is a certain user.

I need to find if the last update on a field is a certain user? This is on the cmdb_ci_computer table. I am looking at the audit table but I dont see a good way to figure out what is the last update for each ci record. any ideas?

samadam by Kilo Sage
  • 3865 Views
  • 5 replies
  • 0 helpfuls

How to create a user input pop up window?

Hi All,I have a requirement when a HRcase reopened,   user have to enter reason for reopening the case. When user click on "Reopen case" UI action it should pop up a window for user to enter reason for reopening (should have an "ok" or "cancel" butto...

omsa1 by Kilo Guru
  • 33448 Views
  • 21 replies
  • 3 helpfuls

Implementation Bootcamp Specialist learning new exam

Hi guys,I've seen the Implementation Specialist requirement and change it.The questions are focused on ITSM (Incident, Problem, Change, Knowledge...), but When I made the course it was focused on StartNow, SSO, ...Now, Where Can I learning the argume...

GaetanoD by ServiceNow Employee
  • 2888 Views
  • 5 replies
  • 2 helpfuls

Resolved! New Hardware asset record model category

We import hardware records and automatically create hardware assets from Dell's Advanced shipping notice. They have a Asset category defined as Desktop which I was planning on mapping to a model category of Desktops in ServiceNow. The issue with that...

ncp by Mega Guru
  • 12759 Views
  • 17 replies
  • 9 helpfuls

Resolved! Inbound Email Action condition needed

Hello SN Comm,I have an Inbound Email Action to update an HR Case when it is in Pending Customer state.When to run tab:Type: ReplyConditions: (Currently nothing)Actions tab:Field actions: State TO Work in ProgressScript:gs.include('validators');// Pe...

How to change model category for an asset after it is deployed

When I have created an asset (ex. a powerfull laptop) and have deployed it as a server (multiple model categories).Now I want to deploy it as an office computer, and would like to change the model category to Laptop.How can I change the model categor...

Damhoej by Tera Guru
  • 7737 Views
  • 22 replies
  • 4 helpfuls