Resolved! Is Project Management module a free plugin or we need to subscribe?
Hi All,We are planning to build Project Management in ServiceNow. Is the current Project Management plugin comes free with basic ServiceNow or we need to subscribe it?
Forum Posts
Resolved! Is it possible to add multiple users to a field in a record (without using groups)
So I'm creating a table in ServiceNow that holds information about Applications within the company. The end goal is to create a Service Request Catalog Item for users to request access to different applications.To start this I've added 3 new columns ...
Resolved! Getting an Employee ID to be it's own column in List View
Okay - I am going to try and explain this as best as I can in hopes to ask the right question.While looking at List View, having all your columns. I wanted to create a Column that can display employee's company ID number. Now, while in a Case, there ...
How to add exclude condition on Business Rule
We are trying to implement a business rule on incident tickets but would like to add exclusions.Example:Set 1:Caller VIP field is checkedImpact is LowUrgency is Low Set 2:Caller VIP field is checkedCategory is XYZSubcategory is ABCD So the business r...
I want to restrict file types to be attached, and want to attach only CSV file type, can anyone please suggest me, how could we do that?
I want to restrict file types to be attached, and want to attach only CSV file type, can anyone please suggest me, how could we do that?Note : Trying this in my personal instance first.
Resolved! How to see the audit history of tickets.
Hi guys,Please help me knowing how to see the audit history of tickets say all the GREQs. I want to know if I have to run a report or which table should I refer to to fetch the audit history of all the tickets as I cannot go on each ticket separately...
Currency field - specify which currencies toggle
Hello. I have created a currency field in a form and I am trying to change the settings for the displayed currencies. When viewing a list with this column displayed, the option exists to toggle between two currencies. I want GBP and EUR, but what is ...
I want to add the tables sys_history_set and sys_history_line to the view and generate drop down list... How can I do that?
Hi Experts,I want to add the tables sys_history_set and sys_history_line to the view and generate reports drop down list... How can I do that?I understand that any custom table I create gets automatically added but these System Tables are not visible...
what is service catalogue,give me a realtime example?
what is service catalogue,give me a realtime example?
Display option in dictionary
Hi all,Please help in understand the display option available for any field in a table (in dictionary).I have gone through the definition from wiki but would be of great help if there is any demo example or exercise which would clear my concept.Regar...
Retroactively fix SLA's
Hi Everyone,We had an issue with our environment where SLA definitions were not correctly defined for the stop condition which resulted in many response task SLAs not being attached to the respective form on Incidents and Requests.This has now been r...
Issue while exporting to CSV
Hi all,I want to export asset table (alm_hardware) data. I have a field by name "comments" which has values with line breaks(\n). For example see below:Comments : abccd EFGH ...
Reclassification of CI
Hi Team,I have a requirement to reclassify CI. The issue am facing here is like, when ever i update the class manually or through script and if the records fails to get migrated to other class than the current record will be lost, not able to find in...
Create a missing asset record for an existing CI
We have a physical server that was created manually back in 2014. It did not get an Asset record created for some reason.The CMDB CI has 245 updates and has been linked to multiple CHG and INC tickets, so we can't delete it.How do we get an Asset r...
External References
Hello,Greetings!We use the Service Now Change management suite.Could anyone help with the below question?I extensively use the "External References" while creating the Change Ticket. Currently we have to manually add each reference record and its tim...
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