Resolved! Role of Incident Manager
Hi, Can anyone please explain me about the role of incident manager in Incident management? Regards, Saravana
Forum Posts
Characters limit on work notes and additionel comments
How do I set a character limit e.g. on 1000 characters in the work notes and additionel comments for incidents and requested items, before the See all text appears? Currently the limit is well above 40.000 characters (it is possible it' s a size l...
Resolved! Business Rule To Release An Incident From On-Hold State Is Not Causing The SLA To Resume
In my SLA I have a pause condition for tickets that are on-hold.I have created a business rule so that when a client provides an update to the ticket it updates the State field from On-Hold to Open. This is working successfully however the SLA should...
Activity log - user ID - can we change this to display the persons' display name (because user id is a staff number)
On the person record, the 'User id' is a unique staff number loaded from LDAP server.On the Activity log on the incident record, each activtly is logged against this user id field. Therefore we cant see who has performed that activity (unless we know...
Is there anyway to reduce the size of variables inside container on Catalog form?
Team, Just want to understand if there is any way we can reduce the Size of the variables inside the container? We tried creating the Onload client script to reduce the size, but its not working. When we try to change the Type Specifications on ...
Resolved! Displaying Fields in Global Search Results
Is there a way to change the fields that display for results of the global search? I changed the default view of the table, but the global search results didn't change.
Service Portal Email Widget
In the list of widgets OOB for the Service Portal, there seems to be no Mailwidget? Widget list if you send a mail from the back, "standing in the Incident" this will OOB not be shown in the portal.And there is no way you could answer the mail from ...
How can I update the incident categories in the incident form?
Trying to update the incident categories to my incident form. I have gone to Tables but I cannot find where can I update the category and subcatergories. Jakarta, Enterprise
Resolved! Why does align-text in an Annotation's HTML not seem to work in the platform?
I would like to center align text in an Annotation Text field on a form. However, it will not honor the style tag entered into the field, example: <span style="text-align:center;">Item Details</span> Is there something more I should enter than a span...
What is the life cycle of problem with known error state?
What is the life cycle of problem with known error state? While working in problem I make a problem state as known error and update the record. Then my record was get in to the known error database. Then what is the flow of my problem and how it will...
Resolved! Import data into Duration type field
Hi SNians, I am working on a Custom table that i have created and wanted to *IMPORT DATA INTO THE DURATION FIELD* AFAIK Servicenow accepts values in milliseconds. I have duration in excel ranging from 15 mins to 20 days. Understanding this i convert...
Resolved! RITM Variable Used In Notification (Send To)
We receive standard forms via email from individuals outside of our domain. These email are generated by an auto process and are always sent by a generic Service Account that is not a user in our list. As such the RITM are "Requested For = Guest"...
How to insert text of textarea on Service Portal into a table record
I have created a textarea on Service Portal to retrieve rejection comments whenever any user rejects any approval.. i want to copy the rejection comments on approval table activity log. I am new to Service Portal please guide how to work on this requ...
How to show the output of a script include in service portal page?
Hi, I have written a script to show the total count of searches with zero result from text_search table. I need to display this count on a service portal page. When i tried including that script on the server side of the widget, page reloading was de...
Is it possible to edit a work note on a closed incident by an analyst with the itil role.
Is it possible to edit a work note on a closed incident by an analyst with the itil role? I have created a ACL for the Incident table for the work note on the task table. This was a write rule where if the incident state was closed and the user was a...
