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Resolved! How to know table name in client script?

I'd like to know the current table name in client script to determine whether it is the extended table. "current.getRecordClassName()" can't be used. Thanks.

Koji Yanase by Tera Contributor
  • 16999 Views
  • 4 replies
  • 14 helpfuls

How to delete Cancelled Survey Instances?

Hi everyone,I have a scheduled job that looks for any survey instances older than 7 days and cancel them if they are in the status Ready to take. The Scheduled job script can be seen below. autoCancelassessments();function autoCancelassessments() {  ...

Bogdan18 by Tera Guru
  • 4939 Views
  • 7 replies
  • 0 helpfuls

Need to import Categories and Subcategories..

Hi Guys I have Category and Subcategories field in problem and Subcategories are dependent upon Categories..I need to import them to Change..How Can we do that and I want to know whether we can get Dependency.???

ganesht by Tera Expert
  • 11948 Views
  • 27 replies
  • 9 helpfuls

Resolved! service portal translation

I am in the process of translating our service portal to French and German. I have most of complete, except translating the service catalog items.I need to translate sc Categories, sc Catalog Item, sc Order Guide and sc Category Page. I know that it'...

cindylove by Kilo Guru
  • 5802 Views
  • 4 replies
  • 3 helpfuls

Resolved! Many-to-Many Relationships Related Lists

Hi All,I have added the related list in change request form by creating many-to-many relationships. But ITIL users cannot able to view New/Edit button.Any solution?Thanks,Dharani

dharanidd by Kilo Contributor
  • 9043 Views
  • 4 replies
  • 2 helpfuls

Creating multiple Request Items based on number selected

Hi I have a UI Action that creates an event, script action then calls a script include to add a Catalog item and fill in various variables then places the order to create 1 Request and 1 Request Item automatically. This is all fine and works as it sh...

dave_m13 by Kilo Contributor
  • 5670 Views
  • 7 replies
  • 1 helpfuls

Resolved! How to populate of Catalog variable values on Catalog task form

I am having a catalog item which is having 3 fields [Name, Location, Contact] which is having its values like [Angshuman , India, E-Mail]. Now I want exact same values with field name to be imported on the Description field on the catalog task. How w...

Angshuman3 by Mega Guru
  • 4745 Views
  • 8 replies
  • 5 helpfuls

Resolved! How to import excel data with leading zeros into a string field.

The excel cell values were converted to text and the cell type is set to text. On import ServiceNow truncates the leading zeros. Can someone please help me understand how to overcome this issue? The field is mapped to the Asset Tag field on alm_asset...

djohnson1 by Mega Guru
  • 2448 Views
  • 1 replies
  • 4 helpfuls

glide_list field

we have a requirement like for particular type of change (normal or emergency) we have to show only particular set of values in list(glide_list) field on the form.Please see the below sample screenshot of my dev instance. test is the field label here...

find_real_file.png

Resolved! How to get Subject in email template body

Is it possible to get the Subject of a notification to be used in the body of a template?I am trying to use templates more often and I would be helpful if I could pull the subject from the notification that is using the template into the body of the ...

ryancox by Giga Contributor
  • 4221 Views
  • 6 replies
  • 2 helpfuls