Unable to copy(make duplicate) record producer

[GD11]

Hi,

I want to duplicate 1 record producer to re-use it for different purpose with different name, but when I click on copy button on record producer record, I am getting below error, I check one HI KB and the fields they are talking are set to false though I am getting this error.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791760

'This is a wrong configuration for Record Producer'

Kindly help.

[Shubha_Prada · Accepted solution]

Hello @GD11 ,

Could you please try the below:

- Remove the variables having backend name same as of variable set, which will help resolve the error.

- Then copy the record producer.

- After that you need to add the variable set (that was removed) to both your record producers.

Mark helpful if it helped resolving your issue.

Regards,
Shubha S

[GD11]

@Shubham Kumbhar @Shubha_Prada @Raghav Sharma24 I have tried removing variable set and tried setting default values of below fields still getting error? not sure what am i missing, kindly help.

[GD11]

Hi @Shubham Kumbhar @Shubha1 @RaghavSh any advise would be appreciated?

[Shubham Kumbhar]

Hello @GD11,

-I just went through that Business rule which is read-only

-Refer to the below diagram: If your already available variables' backend names are the same as of variable set then it will show the error.

-But it is working fine for me for the Insert and stay option now.

- I suggest, if you have a variable set then remove this variable set from your record producer and then copy the record producer.

-After that add your variable set again

Mark helpful based on impact

Thank You

[GD11]

Hi @Shubham Kumbhar @Raghav Sharma24   I am getting same error for creating new record producer as well, i get it when I click on submit button. any advise?

is there any global setting that i need to change here?