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10-31-2022 05:47 AM - edited 10-31-2022 05:48 AM
Hi,
I want to duplicate 1 record producer to re-use it for different purpose with different name, but when I click on copy button on record producer record, I am getting below error, I check one HI KB and the fields they are talking are set to false though I am getting this error.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791760
'This is a wrong configuration for Record Producer'
Kindly help.
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11-03-2022 11:07 AM - edited 11-03-2022 11:09 AM
Hello @GD11 ,
Could you please try the below:
- Remove the variables having backend name same as of variable set, which will help resolve the error.
- Then copy the record producer.
- After that you need to add the variable set (that was removed) to both your record producers.
Mark helpful if it helped resolving your issue.
Regards,
Shubha S
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11-03-2022 12:38 AM
No there is no global setting, it's a catch actually. The catalog/record producer variables are global.
So when you try to copy a record producer, it tries to create a variable set with same name but it only needs to be attached and not created.
So remove the variable set, copy the record producer and the attach it to both the record producers
Raghav
MVP 2023
