We just upgraded from ServiceNow Express to ServiceNow Enterprise. Currently we are using OKTA to populate our users in the ServiceNow Database. This also allows for signing in with their current AD Credentials. I see this as 2 pieces though. ...
Hi Guys!I am in a middle of large Service now implementation in my company.As you all know Service now allows to enable html in an incident description field.I am interested in your experience with such solution.some people are warning me about this....
Hello,We have created one custom table in the past. That table does not have 'Active' field like we have for other tables like Incident, task or client script etc.is there any way to add this field now to that table?Also we are in domain separated en...
We have created a date time field on our requested item form called LP Loan Docs Due date and Time. Our customer wants us to add five minutes to this field (for example if the current date time is 2011-07-28 12:00:00, they would like it to show as 20...
Hello,I have a requirement that the status field on the cmdb_ci form should only be editable by an admin. We have a role that allows general editing on this form with an ACL so I tried to create a UI policy to make the required field read only, but I...
I have been doing a lot of validation lately on Catalog items and I am using Catalog Client Scripts. This is fine, but I want a way to validate BOTH on the client and on the server.What is the cleanest, most secure best practice way to do this?I know...
HI, I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?I am a complete novice at this and have compl...
The OOB field rfc is currently a 'reference' field, can we change it to a 'list' field to allow multiple changes to be associated to an Incident. Does anyone know of any other dependency, that would advise against this?
I need to validate a textbox that will accept a list of email addresses that are separated by commas. The code is onChange Catalog Client Script.The list of email addresses is in the variable "group_members".The validation works for the FIRST email a...
I am trying to create an inbound email action that takes our Separation Notification emails, finds the user name within the email, and then uses that to automatically disable the AD account associated.The emails look something like this:Good morning ...
Does anyone have any great examples of presenting end users with a form to complete for them to request a new server? Seems quite clunky and long winded to build something, so looking for ideas.
I am using the same code to develop a program to post data to snow demo instance. URL : http://wiki.servicenow.com/index.php?title=Table_API_Java_Examples#POST I'm getting status 404 and stream closed error. Please help me in this issue.
Hi,I saw the addCondition method in the GlideRecord page, GlideRecord - ServiceNow Wiki. The method only mentioned one time in an example on the page. I tried to search it but in vain. Where I can find the details of the method?Regards,Eric Poon
Hello,I am a ITIL member and have access to view tickets that are assigned to me, however when I try and select the gear button then split layout horizontal it prompts me the window below. When I move the the browser to a different screen with bigg...
Hi All, I was wondering if someone could help me out with with SLA's and the Schedules, so what i've done so far is setup some test SLAs in our DEV environment which have a 5 min duration I've assigned a schedule of mon-fri 9-5 to these and then setu...
