Hi, So there are a number of threads out there that discuss the Time Worked field available to the Incident form but I haven't found any yet that help solve my specific problem. It's not really a problem per se but more of a request. My customer wo...
As I was replicating part of our Incident form in the New Call module, I viewed the dictionary of our Closure Configuration Item field to look at the Reference Qual Conditions. They're basically limiting the CI choices to various classes. What is...
This property evaluates as true on any instance I run it on across multiple accounts.Is it used for anything? Is it supposed to be manually set?
Hi, We are sending out automatic emails for scheduled reports, and would like to allow users to reply to that email if they have questions or want to raise an incident about that report. When they reply to the email, Service Now ignores the email ...
Hello Community, Was wondering if those who are familiar with SLA's and reporting on them could help me out. Our NOC uses SLA's to see how long it takes between when an Incident comes in, and when it gets assigned to one of our guys. The amount of ...
I am trying to impliment JQuery inside a UI page below are the components of the UI page (I am following this walk through)http://constantinekrick.com/?p=290 I keep receiving an error when i place the code inside the HTML block. This is my first U...
Can I add UI macros to a form that is not a record producer? In the record producer there is an option to add UI macros but I do not see them on the actual form. I am trying to add an information area to a label. The available options that i kn...
LDAP is failing to import data. In the import log we see: Error during data load, skipping application module creation.
Hi everyone, As a part of an update, we looking to add an "Apply Template" button to our Incident form. We want it to work exactly like our context menu but wanted more visibility. The problem is that I can't seem to track down where the "Apply ...
I goofed and made changes in a subdomain instead of applying the changes to a higher one in our domain separated instance. I need to apply the changes across multiple domains. Can I easily move this to the higher level domain easily or have the chang...
I am troubleshooting an issue with an ACL that restricts "read" access a field called "Default assignment group" on cmn_location to the roles user_admin and admin. There is a client script on incident that sets assignment_group to Location.Default As...
We are currently using the 'create a problem', 'create a defect' etc... from the incident form but I don't see where there is an UI action for 'create a task'.
Hi, I have a custom HTML field in a table. In business rule I want to extract a plain text from that field. In client script I used below code and it is working. But in business rule it is not working. Let me know what I need to do in Business Rule...
Hi all, I'm relatively new to ServiceNow (1 month, and recently attended the Admin course). I have inherited a ServiceNow Instance where the Business Services Map is incomplete. It was my understanding, that the discovery process should populate t...
Creating a pretty standard READ ACL on the Incident table. The requirement is to allow users in the same department the ability to read other user's incidents. Type: RecordOperation: readName: Incident ourUser = gs.getUser();department = ourUser.ge...
