Unable to create a service offering

[Frank70]

When trying to create a Service offering in the Service portfolio management, i always get the message :

'Invalid insert. Service with SN App Service ID: BSNXXXXXXX already exists.'

I think the counter parameter for incrementing the count is wrongly set.

Anyone knows how to solve this ?

[Frank70]

What do you mean different number ?

I cannot make a selection of the internal BSNxxxxxxx number

[Pranesh072 · Accepted solution]

Goto the table and sort desc by number 

You can able to see the latest number.

Now goto the number maintenance 

https://[instace].service-now.com/sys_number.do?sys_id=ad681b6ddf1032002323d0a65df2633e

Update the counter in show counter 

[pratiksha5]

System Definition > Number Maintenance -> go to the table and update the counter

[damianfell]

It's also worth noting that on the Mapped Application Service table (cmdb_ci_service_discovered) there is a separate UI action 'insert and stay' that for some reason tries to copy the number field across from the record you are cloning, rather than ignoring it, so you can't use insert and stay for mapped application services after the Paris release without amending the UI action:

find the part of the script that looks like this:

if (fName.startsWith('sys'))
continue;
if (fName.startsWith('view'))
continue;
if (fName == 'layer')
continue;

and add an extra clause:

if (fName == 'number')
continue;

then you can use 'insert and stay' on mapped application services just ike any other record, and the autonumber will allocate the next sequential number.

[Nilanjan Bose]

Hello All, 

Did anyone try adding the extra clause in the "Insert & Stay" business rule and see whether it worked? 

if (fName == 'number')
continue;

I have now added it but cannot test unless something comes up...