Unable to create change task using sn_chg_rest API

Ram118 · ‎08-09-2022

Hi there!

I am trying to create the Change Task using API. I am getting the below error message, but I am not sure what it is causing this issue.

Payload:

{

"type": "planning",

"short-description": "test",

"description": "desc",

"state": "-5"

}

Error Message:

{

"error": {

"message": "Change Task found, but not related to Change Request: <CR_sys_id>",

"detail": ""

},

"status": "failure"

}

Ram118 · ‎10-17-2022

@rsram312 Yes, we found the issue. In the ACL's there is a condition as "Active = true".
As a normal ITIL user, when you submit a request to create the Change Req. or Change Task. This "Active = true" field value is not setting automatically.

Solution Proposed:

1. Adjust your ACL's to bypass this condition based on Active field.

OR

2. Add "active: true" in the request Payload whenever you send the request.

View solution in original post

Kristy Merriam · ‎08-09-2022

Can you also share your endpoint, masking your instance name, along the parameters you are sending?

Ram118 · ‎08-09-2022

Hi,

end point: I have used below 2 end points. getting same issue

https://<instance>/api/now/table/{change_task}  
&

https://<instance>/api/sn_chg_rest/change/{change_sys_id}/task

parameters: I am sending the change request, nothing much.

rsram312 · ‎10-17-2022

@Ram118 Were you able to figure out the above. I was getting the same error on those two API endpoints

rsram312 · ‎10-17-2022

@Kristy Merriam any suggestions on how to resolve this