Unable to create checklist. Error: Template is not a valid JSON Object

[paulchicago5]

Hello. We currently have four different Checklists we use. We have not created a new one in some time. I tried to create a Checklist recently and am now receiving the following errors:

* Template is not a valid JSON Object

* Invalid insert

Would appreciate any help. Would like to use Checklist as opposed to Incident Tasks.

Thanks

[vkachineni]

Do you have a screenshot of an existing checklist?

[paulchicago5]

Nothing that would tell you anything different than the screenshot I already provided.

[vkachineni]

Can you do a checklist_template.LIST to see the contents of the template.

There is a Business rule "Validate JSON for checklist template" that checks if the string in the template is a valid JSON string.

[Suthan S1]

This is due to the JSAON format that you have given, change the Template value in Key Value Pair mode.

for example : {"Key1":"Value1", "Key2":"Value2"}.

Hope it helps.

[Rahul k]

You can enter the templaete value in below format.
{"owner":"sysid of who isgoing to create template","name":"","items":[{"name":"r1","order":0},{"name":"r2","order":1},{"name":"r3","order":2},{"name":"r4","order":3},{"name":"r5","order":4}]}

It will look like below.

Also there is one OOTB business rule, "Validate JSON for checklist template" on Checklist Template template. You can make it inactive then you will not get the error.