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‎06-10-2024 04:02 AM
Hi All
Based on recipient to assign to assigned TO how to achieve this please suggest
Solved! Go to Solution.

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‎06-12-2024 04:37 AM
@manumanoj extract recipient email in the Email Action script, find the corresponding user by querying the sys_user table and addQuery('email', email.to.toString().split(',')[0]); email.to returns comma separated list of recipients.
once you find the user.
current.assigned_to = glideUser.getValue('sys_id');
Hope this helps.
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‎06-10-2024 05:09 AM
Hi @manumanoj
OOTB, it is here
But remember either drop down work or script at at time.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-10-2024 10:47 PM
Hi @Dr Atul G- LNG this was not working
in the Email body says that Hi @xyz it is auto populated in recipient (to) this has to assign to assigned to
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‎06-11-2024 07:03 AM
Hi @manumanoj
I am not sure, but is that user exits in SN with same ID?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-11-2024 08:43 PM
@Dr Atul G- LNG Yes Same Id