Unable to get catalog item of current task -Business rule / email notification

Sin
Giga Expert

Hi Guys,

I have created once email notification ,it will be triggered when task is created for my ritm.

Here I need check one condition, this email notification should be triggered to only one catalog item.

So I am trying to get catalog item name through script and filter condition,both are not working. am not getting ritm value.
As another way I tried the same in background script as well to trigger event ,from there to trigger notification ,am unable to get current task's ritm number.

 

Please refer my below script which I have used in both email notification and business rule.

Table name I have choosed as : sc_task

 

Note: The Same script works in background script

 

(function executeRule(current, previous /*null when async*/ ) {
var ritm,answer;
gs.log('1' + current.number);


var tab=new GlideRecord('sc_task');
tab.addQuery('number',current.number);
tab.query();
if(tab.next()){
gs.log(tab.request_item);
ritm=tab.request_item;
}

var tab1 = new GlideRecord('sc_req_item');
tab1.addQuery('sys_id', ritm);
tab1.query();

if (tab1.next()) {
gs.log('catItem' + tab1.cat_item);
if (tab1.cat_item == '03c1fe251b018414c6e62f89bd4bcb82') {
answer = true;
} else {
answer = false;
}

}

gs.log('3' + answer);
})(current, previous);

 

Anything wrong with my code? Can anyone help me to fix this issue?

 

Thanks in Advance!

1 ACCEPTED SOLUTION

Sin
Giga Expert

Thanks for your suggestion guys.

I got the current task's catalog item name from below script added in advance script section ,

 

var answer;
if (current.request_item.cat_item.name == 'EOL') {
answer = true;
} else {
answer = false;
}

 

kindly ignore the first answer given by me.

Thanks!

View solution in original post

6 REPLIES 6

Sin
Giga Expert

Thanks for your suggestion guys.

I got the current task's catalog item name from notification filter itself by dot walking like this ,


Request Item->Show related fileds->request item fileds->catalog item fileds->Name

Sin
Giga Expert

Thanks for your suggestion guys.

I got the current task's catalog item name from below script added in advance script section ,

 

var answer;
if (current.request_item.cat_item.name == 'EOL') {
answer = true;
} else {
answer = false;
}

 

kindly ignore the first answer given by me.

Thanks!