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12-08-2019 11:09 PM
Hi Guys,
I have created once email notification ,it will be triggered when task is created for my ritm.
Here I need check one condition, this email notification should be triggered to only one catalog item.
So I am trying to get catalog item name through script and filter condition,both are not working. am not getting ritm value.
As another way I tried the same in background script as well to trigger event ,from there to trigger notification ,am unable to get current task's ritm number.
Please refer my below script which I have used in both email notification and business rule.
Table name I have choosed as : sc_task
Note: The Same script works in background script
(function executeRule(current, previous /*null when async*/ ) {
var ritm,answer;
gs.log('1' + current.number);
var tab=new GlideRecord('sc_task');
tab.addQuery('number',current.number);
tab.query();
if(tab.next()){
gs.log(tab.request_item);
ritm=tab.request_item;
}
var tab1 = new GlideRecord('sc_req_item');
tab1.addQuery('sys_id', ritm);
tab1.query();
if (tab1.next()) {
gs.log('catItem' + tab1.cat_item);
if (tab1.cat_item == '03c1fe251b018414c6e62f89bd4bcb82') {
answer = true;
} else {
answer = false;
}
}
gs.log('3' + answer);
})(current, previous);
Anything wrong with my code? Can anyone help me to fix this issue?
Thanks in Advance!
Solved! Go to Solution.
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12-09-2019 05:21 AM
Thanks for your suggestion guys.
I got the current task's catalog item name from below script added in advance script section ,
var answer;
if (current.request_item.cat_item.name == 'EOL') {
answer = true;
} else {
answer = false;
}
kindly ignore the first answer given by me.
Thanks!
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12-09-2019 02:49 AM
Thanks for your suggestion guys.
I got the current task's catalog item name from notification filter itself by dot walking like this ,
Request Item->Show related fileds->request item fileds->catalog item fileds->Name
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12-09-2019 05:21 AM
Thanks for your suggestion guys.
I got the current task's catalog item name from below script added in advance script section ,
var answer;
if (current.request_item.cat_item.name == 'EOL') {
answer = true;
} else {
answer = false;
}
kindly ignore the first answer given by me.
Thanks!