Hello all,I'm coordinating the implementation of ServiceNow (ITSM) for my company. We work together with an implementation partner that has advised us to design the Report Incident Catalog Item using Business Services and Service Offerings to assign ...
I have a button on the related list of one of my custom tables in workspace that I created using Action Assignment. In this related list, multiple records can be added. The records can be selected using the checkbox. I'm trying to trigger one single ...
Hello @Sagar Pagar , I have requerement like in catalog item we have two fields called county and location both are referenced by cmn_location table so if i select country field as india then it show the only india based locations like bangalore, hyd...
We want to be able to track the availability of an application and I believe the best way to do this is to track availability against the production instance of the associated application services. I can even see a widget in the the DPM workspace to...
I'm having an issue with language change in Service Portal forms.Ex : when the user opened form in the service portal then he changed the language from English to any other language, content of the should be shown in selected language,NOTE : localiz...
Hello, I am very new to scripting and need to advice. How can I modify the below out of the box business rule script to synchronize "Cancel" state between Parent and child incidents? Thank you in advanced for your advice. updateChildIncidents(); fu...
Hi All, Out-of-the-box knowledge approval notification does not tell that it is for Publish or Retirement. How to include this and also the Knowledge manager of the article ThanksRa
Hello, I am working on automating email distribution of Ageing Change Request reports to "change owners" and managers. Any suggestions on how I can achieve this? This is currently being done manually and we would like for the report to be divided ...
On the Use table Country is a choice field is having country value example United States, I want to push UNITED STATES from integration then I want both the country to match and the user table country field should be set as United States which is a c...
Hi All,1)Service Managers want to be able to add commentary related to closed incidents2)This doesn't have to be on the record itself, so could be in another record which is then linked to the closed record.3)This can be things like where someone has...
Hi Team, Please help me on the below requirement.I have one custom field "Retrospective change" if the field is true in that case only i need to select the backdate in the change.If it is false i can not select the backdate in change request form.
Hi,How to configure the in Servicenow i want to see all the fields along with the back end name of the field like as mentioned below.please provide me the step by step to configure the same.
I have a requirement to report all changes done by all members of a particular assignment group.Any thoughts on How to achieve this?
We have a request on a particular workflow approval to send the approval notification only one person in the approval list.The other users are there only for backup and would need to open the ticket to approve if necessary.
@Integrations REST API authentication methods Hi AlWe are working on integration approvals of ServiceNow with Sharepoint, where we are sending the data from ServiceNow to Sharepoint list.Here we face issue in sending the URL of the sysapproval_approv...
