I am thinking this was a super simple question to answer, but it seems I can't find the answer no matter how detailed I make my search. We have installed the Jira Spoke in our DEV instance and looked at many articles to configure the spoke. Most of ...
Hello,We have a new requirement from our internal web team. They would like to index our ServiceNow KB articles and then make them available in our website's main search engine. This is so that people can search and find KB articles from our Universi...
Hi All, HTML field images are not attaching in sys attachment record and it is working only when we copy past or addition of images from the HTML filed header.We have some custom UI actions called replay, replay all, and forward while initiating the...
Hi All,I have a requirement to add user to the group automatically whenever the user is selected as manager for the unit's table.Scenario: I have unit's table which has two fields Name and Manager (reference field). So once any unit is created/update...
Hi, I have one catalog item named as xyz which contains workflow name as yz. When user raised a request it will be go for the user's manager approval. In the approval email few fields are need to visible. Approval email is sending for sysapprover ta...
Background: Our HR department has the need to email external addresses at times, when a employee is terminated and their network email address is deactivated. They may be working a case, and would like to use the email client from within the case i...
Hi experts,Have anyone implemented the Integration between Datadog and ServiceNow to create Incidents in ServicenNow and send back the updates to Datadog when the Incident is resolved. Currently I am following this document by Datadog, but not able t...
Hi All,I have a requirement to show New button in the catalog task only to specific group and specific catalog item.I have to create a 'create' ACL on the sc_task table in order to control the visibility of the buttonand added filter as below:Here ab...
I have a site using Walkup Experience and activated the kiosk for user to check-in. However, the site does not want to enable the Join Live Queue and Schedule Appointment feature. Is there a way for users to view the queue from Walkup Experience onli...
Good Morning Experts, We have a requirement to add a new role to an existing role. The issue is the existing role already has 130K+ users inheriting it, so when attempting to add the new role via UI it updates 10K users at a time and then times out. ...
Once, RITM task was closed complete need to update the fields in flow designer.Need to update sc_request table in flow designer. The fields were request state. When I try to add action in flow designer and select sc_request as table. In record I will...
Hello,How to set the "VIP" flag to true on user record when user is part of the group "GLOBAL-VIP-USERS". Thanks
We have catalog item that has the following field Look up select box field called Campus - Which references the u_campus field in the table cmn_location andReference field called Exam Room Location - Which references the cmn_location What we want is ...
Dear Community, I am sure some of you have had asks from ITIL users that they want to be able to close SCTasks in bulk without opening a record. Of course, we all know that this is possible to do in a list view with all standard attributes, but what...
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