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Display all fields based on List collector option selection

Hi All, I want to display multiple select box / checkboxes based on the List collector variable(application). for eg : Bullhorn and Basware Alustra selected then its associated fields should come up. As of now, it overrides/hides previous fields if a...

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Ankita9 by Tera Contributor
  • 1716 Views
  • 5 replies
  • 0 helpfuls

Resolved! Users Not receiving Notifications.

Hii @christopherperry , Users Not receiving Notifications when schedule job is Triggered. Example: UserName : Beth.Anglin is not receiving Emails. I have checked her profile Notification is Enable only but still she is not receiving Emails. Please te...

Bunny4 by Tera Contributor
  • 1887 Views
  • 2 replies
  • 2 helpfuls

Update set not capturing choice list

I'm attempting to update some values in a choice list. I created an update set and began making the list updates in the update set. Close out the update set when finished and move over to our QA environment. The development update set lists the Custo...

thenning by Giga Contributor
  • 7869 Views
  • 8 replies
  • 2 helpfuls

How to create a reminder email before 5min

Hi, thereI have created a custom table and have fields named "resevdate" and "resevtime".I want to automatically send a reminder email 5 minutes before the date and time selected by the customer.What's the best way to send reminder notifications to u...

ying zeng by Tera Contributor
  • 1526 Views
  • 4 replies
  • 0 helpfuls

Incident due date functionality

Hi, Is there any out of the box functionality for incidents / requested item / catalog task due date field?meaning - any notifications / processes that out of the box built on this field? Some teams would like to use this field for tracking purposes ...

Resolved! VTB not showing ON HOLD filter.

Hi All, Could someone advice on why certain filters wouldnt show up when creating a Visual Task Board. I want to populate incidents ON HOLD but that option is not showing in the filter list.  The current filters i have : Assignment group = L2_CLOUD_I...

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CJPeterson by Tera Expert
  • 1626 Views
  • 2 replies
  • 7 helpfuls

Remove tours from service portal

Hi , We have three portal and i need tour for only one . I have enabled tour by setting property true but it got enable on all portal so i need to disable for two portal . any lead would be appreciated  Thanks in advance #serviceportal @Ankur Bawiska...

Resolved! After cloning facing login issues

Yesterday i have  requested a clone from PROD to Non prod istance. Today i am facing login issues for non prod instance. What i have to do now. Can anyone guide me to achieve this. Thanks in advance.

Authentication issue after cloning

hello,  When cloning from a SSO Prod system to a non prod that uses local passwords,authentication is not working on non-prod environment even though sys_user is preserved in nonprod environment.we have raised a ticket with service now support but fr...

NKM by Kilo Contributor
  • 5755 Views
  • 7 replies
  • 0 helpfuls