Hello All,We have following requirement for SLA creation.1] Create SLA response time for Monday to Friday from 8AM - 8PM (EST). 2] Provide Target Response Times depending on a Priority Scale of 1-4.3] Customers should expect a response when contac...
Hi, When setting up a service commitment of type availability, it allows the breach penalty amount to be recorded per minute/hour. The service availability records generated off the back of this is very useful showing how much downtime there was on a...
Hi All, I want to edit labels of X -axis in reports.For example if I created one bar report and used group by is date instead of getting same day/2 days i want to add created same day/created 2 days like this.Please help me here.
Hi, How can we configure the available fields on Record information overview in Contextual side panel....for e.g. , here I want to hide the due date, price and quantity. also, attaching image for reference. Thanks,Jyothi
Hi, In standard platform interface, when you click on a reference field, you get the New button. However, in Agent Workspace the New button does not appear. Is it possible to add it to the Workspace UI, I don't see an option for it. Please do let ...
My Requirement is in service catalog request we have two variables 1) reee_joiner_name (Type=Reference. Reference table is "sys_user")2)Location(Type=SingleLine Text)When we select the reee_joiner_name , Location will be autopopulate based on the re...
Hi All,I want to retrieve the value filled by the user while making request from any catalog.I am able to do it also, but while printing the value of that variable whose variable type is "LookUp Select Box", it is returning the output as "null". Here...
Hi All, Please help me on the below requirement.I have created NBD and 2BD relative duration.NBD-if the incident is raised at any time it should complete next business day at 6.302BD-if the incident is raised at any time it should complete 2 business...
Hi All, I am struggling to remove Price, Quantity and Total from the Approval form. Please help in this. Thanks,Samiksha
Hello,I have a custom workspace, where the user is able to see the "Interaction" list. As shown below, the user can see the "Interaction" List with the items "All" and "Assigned to me". These are filters on the "Interaction" table, and are visible on...
Hello Everyone,I am trying to get difference between two dates in hours, but I have two diff dates format and not getting expected output.I have attached my code and dates format above.Date1 - 2023-08-12 17:53:59Date2 - Aug-14-2023 18:30:00Script-var...
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
I set a back button in table form by creating in new ui action,, it reflected in my service portal . when i click the backbutton it will move to previous page highlighted page in below image. so help me how to write the script for from form naviga...
Hi Team, We have 2 groups Group A and Group B,Group B (Child)is child of Group A(Parent)Requirement is - Any member of Group A should be able to see all the incidents assigned to their group as well as its child group.And, Any member of Group B shoul...
@Ankur Bawiskar / @Community Alums / guys I have configured one custom search configuration for my Catalog it is working with all the keyword matching except 'Application' keyword for example if i type in search bar in now mobile Keyword -> Applcatio...
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