Archive Rules not working properly
Archive run state is remains active for some archive rules. Please see the screenshot below. Thanks in advance.
Forum Posts
Made a custom widget for 'Add attachment' on a service catalog but facing issue in viewing those.
Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...
Pasted links to ServiceNow records appear differently. Is there a setting in ServiceNow to configure what is displayed?
When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below. Is there a setting or configuration in ServiceNow to adjust the result? I would like t...
Resolved! Mask variable with Regex Validation
I recently created a new Catalog Item with two fields that require the user to enter PIN codes. Each has a separate Regex validation applied to it, one for 4 digits and the other for 6 digits. Once the item was in production, we realized that we wer...
How do i find the cancel change request reason variable
I want to know where i can find the "Reason" variable , located on the cancel change request pop up
Is there such a way to take a sys_id of an item/record and find exactly what it is on the instance?
I have come across code that references sys_ids numerous times. These usually are on my demo instances through work but it would be nice to know how to instantly be directed to the record that has that sys_id. Is this possible?For example, we retai...
Resolved! Alert Notification
How to activate or configure alert notification on mobile with 50%, 75% and 90% breach
Flow Designer - Date duration
HelloWould like to get some help on Flow Designer please.We have a Service Catalog Item with a date field variable, from this date field we need to create catalog tasks 5 months prior to the date value, so if the Date field is October 1st, catalog t...
Users able to bypass mandatory field when editing INC state from list view
Afternoon, all! We have a UI policy that requires users to enter an "on hold reason" when place INC state to "On Hold." The issue we're running into is that staff can edit the INC state from list view and bypass the "on hold reason." Any suggestions ...
Resolved! Change Schedule - TypeError: Cannot find function buildAncestorClassInfo in SoCModelBuilderSNC
When opening the Change Schedule we are getting this error: The error's full context is : TypeError: Cannot find function buildAncestorClassInfo in objectfunction () {...}. (sys_script_include.5d041e6767230300b410afa00585ef7e.script; line 73) The aff...
Resolved! Channel should automatically populate in incident form for Itil users
Channel field should automatically populate with 'Self Service' if an Itil user raised an incident using the Self-Service portal.If an Itil user raise an incident using the ServiceNow tool, Channel field should be automatically filled in with "User."...
Power Automate query incident tickets being handled within the last 24 hours using ServiceNow API
Hi Everyone,I have a slight similar to this case, but in my case I'm using Service Now API through Power Automate (as connector) and i just want to query the incident tickets being handled within the last 24 hours.https://www.servicenow.com/community...
Resolved! Catalog item variable- Lookup Selectbox
I have a variable of type Lookup Select box which is refering to sys_user table. I want to autopopulate the selected user email in another text box field. How can i achieve this. Thanks
Survey User Invite notification is not triggering
HiI have created a simple survey to be triggered when an incident state changes to resolved.The survey gets generated when the trigger condition is met.However, the email notification is not working - I have checked the email logs and cannot see the ...