Unable to remove the Section from incident form.

Sanjay Bagri1
Tera Guru

Hi Folks,

Please could you suggest me how to remove these below screen sections. I have tried to remove from Form Design as well as Form Section Module with Default view. But unable to remove .find_real_file.png

Thanks in advance.

 

 

 

4 REPLIES 4

Ravi Peddineni
Kilo Sage

@Sanjay Bagri 

  • Navigate to System UI > Form Sections module
  • Filter record with table as Incident (incident)
  • Delete the unwanted sections.

I did it but no luck to find label in incident table,

Muhammad Khan
Mega Sage
Mega Sage

Hi Sanjay,

 

Go through the following knowledge article. Make sure to watch a video at the bottom of this article;

Configure form layout displays 'label' as section name - Support and Troubleshooting (servicenow.com...

 

Above article will resolve your query but in case, if it could not(which I don't think so), then there is another solution which might relate to your problem;

Strange "label" form section - Developer Community - Question - ServiceNow Community

 

Hopefully these solutions will resolve your query.

Hi MK,

Thanks for your response .

I haven't done any things its automatically removed after some time and now looks good.