Hi, My requirement: I have created choice field with choice1,choice2,choice3,choice4. i have a ui actions 1. manager approval, 2. justify If i select choice1 or choice2 visible manger approval ui action or if select other options i need visible justi...
Hello, I have a reporting problem. I want to know all the tickets that originated from a particular queue. I can pull a report for a primitive condition of "contact type" but still the numbers would change if someone tinkers with it. For this pr...
Hi, I am using a schedule job, where I am querying the records from a table and doing some action for the retrieved records. Now I want to have delay between each record to get that action done (one after the other after few seconds). Could anybody h...
Hi,End users have access only to Service Portal and need to change Location, time zone etc from Portal. When I click on User Profile I find an option to change Location, but there is no option to change Time Zone. How can user change time zone from p...
Hello, I have a Service Catalog item with a date variable. I want to wait for that date before proceeding on in the workflow using the "Wait for condition" workflow activity. I have tried multiple conditions but I cannot get this to work correctly. ...
Hi, Good afternoon. I need help or an idea on how to create an application. I needed to create an agenda to control the use of meeting rooms in my company. In this calendar, there cannot be two records or appointments with the same time and day. ...
Hi, We are having a select box variable (server os) where there are Windows and Linux option. We also have another variable called Server which is a reference field from cmdb_ci_server table with conditions class is Windows and Linux. Now once we sel...
Im sure this is out of the box, and I am just not finding it. I have a request from senior management that in the Self Service Portal to add the Short Description to the Requests view This is what we currently see We want to add the short descriptio...
Hello, Currently under the Impacted CI's in change record, while trying to relate or add the CI, the 'Retired' CI's are also selectable. How to make it not selectable? Operation Status = Retired I believe we may need to make the changes in the "Add" ...
Hi, I have created a pop up i service now homepage. But when I use css to hide white background shown in modal-body. css is not working. Please advicewhy css is not working on modal pop up , and how can we fix that. <div> <div data-ng-init...
To make all the field read only in RITM and TASK form once I order any ITEM.
Hi, Wanted to query glide record of cmdb table and place that cmdb value in incident record is the below script correct? have written query for Glide Record for cmdb and incident table var inc1=new GlideRecord("cmdb_ci"); inc1.addQuery('cmdb_ci....
I want to Customize the Workflow for Change Requests. I want to add more states and define transitions for those. Also I want to create a workflow for the same. ServiceNow offers an overwhelming number ways to do this. Should I use State Models or S...
How does one default the inbox status of a user who just signs into Agent Workspace? I found this API/Javascript that looks like it'll work but I'm not sure how to add it in... var agent = sn_awa.Agent.get("<user_sys_id>"); var presence = agent.setP...
Hi,I have imported data into CMDB three months back. Is it possible to check the imported data history. Thanks in advance!
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