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Resolved! Unable to create JWT key, Invalid keystore format

I have followed a variety of guides and knowledge articles and have created lots of different .jks and .keystore files. However, I always receive the below error when a attempting to create a JWT Key based off of the certificate that I upload. The en...

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Brad59 by Giga Guru
  • 5222 Views
  • 2 replies
  • 0 helpfuls

Resolved! Querying the choices in a catalog item via REST

Hi, I have created a Catalog Item and added the variables I need to collect the relevant information. These are either Single Line Text or Select Box. The Select Box contains a static list of options the user can pick from. It is this list of options...

Mark205 by Tera Contributor
  • 2439 Views
  • 2 replies
  • 1 helpfuls

Exclude ALL Attachments from Clone

I want to exclude the entire sys_attachment table from my clones.  I cannot find a way to add that table to any exclusion list.   Yes, I do see the choice to "exclude large attachment data", but I want to exclude all atttachments   Failing that, I wa...

Stacy2 by Tera Expert
  • 582 Views
  • 1 replies
  • 0 helpfuls

Resolved! Variable attribute for List Collector Variable

Hi All, I have a list collector variable referencing to the user table. I just need my end user to search the users with the help of userId(user_name) instead of name. What attribute i need to use?  I have tried glide_list,ref_auto_completer=AJAXTabl...

Community Alums by Community Alums  
  • 1835 Views
  • 4 replies
  • 0 helpfuls

OnSubmit Client Script not working in ServicePortal

Hello Experts,  I want to understand how could we use the below script in catalog client script. 1 function onSubmit() {2 if (g_scratchpad.isFormValid)3 return true;4 var actionName = g_form.getActionName();5 doAsyncTask(function() {...

Shahebaz2 by Kilo Contributor
  • 2150 Views
  • 8 replies
  • 0 helpfuls

Resolved! Journal Entry value shows up without blank lines/paragraphs

Hi there,I'm using email script, (a part) shown here below, to print the last given "Additional Comment" within a Incident, in an system notification (email). template.print('<p><span style="color: #ffffff; font-family: trebuchet ms, geneva; font-siz...

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AdamUMC by Giga Guru
  • 1134 Views
  • 8 replies
  • 7 helpfuls

Resolved! Microsoft Azure Federated Single Sign-on Certificate renewal

It looks as though the SAML SSO Certificate in one of our instances is about to expire. Can someone confirm if the Azure ServiceNow Enterprise application SSO supports automatic certificate rollover as stated in the renewal section of Manage federati...

Andy Foster by Tera Contributor
  • 4716 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set default Watch list in the Catalog Item

Hi, I have catalog item, where I need to sent send notification based on the selected request type Lets say if the request type - New/ change if new Watch list - A & B If Change Watch list - C & D This watch list field needs to be hidden for End user...

Kamali3 by Kilo Contributor
  • 1337 Views
  • 4 replies
  • 2 helpfuls

Resolved! Performance Analytics - Reporting on sys_history_set

I am new to Performance Analytics and I am hoping to satisfy the following requirement: When members of a certain team (or teams) update a record, I want it to be counted in a report. I created an indicator on the sys_history_set table as follows:   ...

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Matt B4 by Tera Contributor
  • 755 Views
  • 2 replies
  • 0 helpfuls

Resolved! convert array to a pipe delimited string

Hello everyone, I have a list collector on a catalog item. When the item is submitted the Values of the field on the RITM/SCTASK appear as "a, b, c". I've been asked to convert this format to "a | b | c". so basically the ask here is to remove the co...

nick135 by Tera Expert
  • 2897 Views
  • 7 replies
  • 0 helpfuls

Approval for Change Request

Hi All, We have two levels of approval for Normal Change request. The first level of approval will got the selected assigned group members. We have created a field for second level of approval and the user can manually select the user and it will tri...

Muffin by Tera Contributor
  • 934 Views
  • 1 replies
  • 1 helpfuls