How to remove prefix for number variables for existing records in Incident table

Shawn33
Tera Expert

How to remove prefix for number variables for existing records in Incident table,
Example: usually number like INC0010043, but my requirement is to remove prefix "INC" for existing records and number should be like 0010043.  

1 ACCEPTED SOLUTION

I would inform customer that this requirement should not be taken as it disturbs the OOB number maintenance + prefix logic on incident table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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9 REPLIES 9

VaranAwesomenow
Mega Sage

you can write a script, algorithm below

glide record on incident

var numberstring = grinc.number

incnumsubstring = substring(take number after first 3 characters of numberstring).

set grinc.number = incnumsubstring

 

This will only update existing records, if you want all future records to also not have prefix, then you need to update the prefix to empty.

 

But may I ask why this is being attempted ?

client requirement

is that code for only one record or for all existing records?

its a gliderecord so it will apply to all records that are part of the query