Unable to see Complete button in the Problem Task for ITIL Users

[sindhu43]

Hi,

I have added ITIL Role for Start Work Button and Complete Button UI Actions in the Problem task. And ITIL users can view start button in the form but not complete button.

Can someone help me why ITIL users cannot see Complete button in the Problem task even though role is provided in the UI Action?

      

Thanks in Advance!!

[Jaspal Singh]

Did you check if there is something in Condition field of the UI Action?

[sindhu43]

Hi,

Condition field has follows for Complete Button which is OOB:

current.canWrite()  && new ProblemTaskStateUtils().isAllowedToComplete(current) && new ProblemTaskStateUtils().validateStateTransition(current,ProblemTaskState.States.CLOSED)

[Musab Rasheed]

Hello,

User may not satisfying condition written in Script include ProblemTaskStateUtils().isAllowedToComplete(current) so Kindly check what is written there.

Regards

[sindhu43]

Hi,

I am unable to understand those script includes which are OOB. Can you please help me