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Unable to Send Email from ServiceNow PDI to Outlook

schetry
Tera Contributor

21m ago

Hi Community,

I’m trying to send emails from my ServiceNow Personal Developer Instance (PDI) to Outlook, but I’m running into issues.

Configuration Details: Attached SS

What Works:

  • Sending emails to Gmail works fine.

What Fails:

  • Sending emails to Outlook results in:
    • Status: send-retry-delayed

Steps Tried:

  • Enabled SMTP AUTH for the user.
  • Generated App Password and updated in ServiceNow.
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2 REPLIES 2

Ct111
Tera Sage

17m ago - last edited 8m ago

Sending emails have been stopped from PDI.

 

LINK : blog

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Dr Atul G- LNG
Tera Patron
Tera Patron

16m ago

Hi @schetry 

 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

 

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