Unable to Send Email from ServiceNow PDI to Outlook

schetry
Tera Contributor

‎11-21-2025 04:08 AM

Hi Community,

I’m trying to send emails from my ServiceNow Personal Developer Instance (PDI) to Outlook, but I’m running into issues.

Configuration Details: Attached SS

What Works:

  • Sending emails to Gmail works fine.

What Fails:

  • Sending emails to Outlook results in:
    • Status: send-retry-delayed

Steps Tried:

  • Enabled SMTP AUTH for the user.
  • Generated App Password and updated in ServiceNow.
Preview file
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6 REPLIES 6

Ct111
Tera Sage

‎11-21-2025 04:12 AM - edited ‎11-21-2025 04:21 AM

Sending emails have been stopped from PDI.

 

LINK : blog

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schetry
Tera Contributor
In response to Ct111

‎11-21-2025 05:25 AM

Hi @ct111,


I am not able to send to outlook, gmail is working fine.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-21-2025 04:13 AM

Hi @schetry 

 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

 

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schetry
Tera Contributor
In response to Dr Atul G- LNG

‎11-21-2025 04:52 AM

Hi @Dr Atul G- LNG ,


I am not able to send to outlook, gmail is working fine.

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