Unable to set email properties -Ignore email when subject starts with text (comma separated, case insensitive) in Inbound email configuration

[Alexis Binu]

In our instance, I am unable to set email properties to Ignore email when Subject start with Text(Auto reply)

Question: How do i set the property - Ignore email when Subject start with Text( ) in my email properties . Currently, this property is not displayed on screen

[Community Alums]

You can use Inbound Actions to achieve that. Have you tried?

[Alexis Binu]

Thanks Rafael.

I tried System Mailboxes> Filters module, and its working now.

[Dubz]

They've improved on this functionality and you can now use Email Filters to manage what inbound traffic you ignore. Go to System Mailboxes > Administration > Filters. More info at the link below:

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/concept/c...

[Ashvini Kadus1 · Accepted solution]

Hi Alexis Binu,

Please navigate to System Mailboxes > Filters module,

Then you can add your condition to OOB 'ignore subject' filter. Or else you can refer this and create new one.

Hope it will work!!

Kindly mark as correct answer or helpful if it helps.

Thank You,

Ashvini k