Unable to set Read/Write Permissions in Variable Editor

[DBrown]

Background:

Company policy states that all variable inputs must be Read-Only in the RITM record.

Normal Solution:

In Variable editor, set Permission for Write to 'admin' role or similar

Issue:

As an admin, I am unable to modify the Read or Write Permissions for any variable in the variable editor.  When I attempt to move a role from the "Available" options to the "Selected" box, nothing moves.  I am able to modify the Create Permissions. 

Question:

What could be preventing me from modifying these permissions, even as an admin?  I've checked business rules and ACLs, but we have almost 10k ACLs, so I may have missed something.

See attached screenshot.

[Michael Ritchie]

Actually the table that stores the actual variable values is sc_item_option.  Unfortunately ACLs don't work as I just tried it.  You can even test this quickly by entering sc_item_option.list as an admin and notice write access but as an ITIL user read only access.

Something else is making them editable.

@DBrown you may want to open a Hi Case on that slushbucket issue.

[JennyHu · Accepted solution]

Try setting the "Write roles" in List View for the variables, and see if that works?

Navigate to Your Variables List, include "Write roles" as one of the columns, and then set "admin".

[Michael Ritchie]

Jenny awesome idea!  I completely forgot about the Permission tab on the variables.  I just tested this in Madrid and it worked!

[Brian Lancaster]

You cannot modify list fields from list layout.

[DBrown]

Absolutely brilliant idea, Jenny!  That did the trick!  Thank you so much!