I want to populate only users in caller field whose department is HR.

SN27
Giga Expert

Hi all,

Hope you are doing well.

I want to populate only users in caller field whose department is HR, and I don't want to use "user reference qualifier",

how will you achieve this?

Thanks & Regards,

Satya.

1 ACCEPTED SOLUTION

Ok. I have done this without dot walking.

First I created a field "department" which is of "reference" type (table is cmn_department).

Then created another field "users" (reference field) and made that field dependent on "department" field.

There you go.

View solution in original post

7 REPLIES 7

Sagar Pagar
Tera Patron

Hello Satya,

 

You can use the simple reference qualifier to restrict on HR department user in dictionary of caller field.

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Hope this will help you.

Regards,

Sagar Pagar

The world works with ServiceNow

Hi Sagar,

I knew this way but, I want another way.

Onkar Pandav
Tera Guru

Hi,

If you don't want to use reference qualifier then you can try with dot walking.

See if it works

 

Hi Onkar,

Can you please explain me?