Undoing a change cancel

[SNOW Man1]

Can I revert a cancelled change request to a previous status ? Anyone Snow admin or developer can do that ?

Thank You

[SanjivMeher]

ServiceNow Admins should be able to do that. But you workflow will already be cancelled. Best practice in such cases is to create a new Change with the same details

[SNOW Man1]

Thank You !!

Appreciate your reply !!

[scott barnard1]

You could create a ui action to revert to New state

revertToNew(current);
action.setRedirectURL(current);

function revertToNew(changeRequestGr) {
var changeRequest = new ChangeRequest(changeRequestGr);
if (!changeRequest.revertToNew())
gs.addErrorMessage(gs.getMessage('State Model for {0} changes does not allow reverting change from {1} state', [changeRequest.getValue('type'), changeRequest.getDisplayValue('state')]));
}

Just be careful of the condition you apply to it.

Personally if it's been cancelled I don't want it coming back, either copy the change or create a new one. However this will do it

[SNOW Man1]

Thank You !!

Appreciate your reply !!