Hi All, We have a requirement to automate a task based on the response from the vendor. For that I have configured the Rest message and getting the status code and response body, based on the status code I'm automating the task.The configuration is w...
Context: We created a catalog item with a user input field. We want to send an email notification to the email address entered by the user. Initially, we considered adding the entered email to the watchlist, since the watchlist can already be selecte...
Hello All, In our system we can see in cmdb_ci_appl table having more than 25000 duplicate records.If we delete the duplicates is there any impact in future, how should we verify?Based on cmdb_ci_appl table names having huge number of duplicates in c...
Hello, I have an UI Action 'Clone Incident' in Agent Workspace. So when I click on it, it will copy the present incident and create a new one. Requirement: Right now when I am clicking on 'Clone Incident' UI Action then the incident ticket will g...
What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal. We've been using S...
I have a request to build an inbound email action to allow HD users to open tickets via email.They added an additional request to not show the email body in the initial activity log.All other work should show in the activity log.
Hi Team,I have created a new reference field[Problem] in the change table it refers to problem table.In the problem table i have configured a related list, In the related list there is a OOB ADD button when i click that it was asking me to select a c...
Hello Everyone,yesterday I had interview below questions I was not able to answer.can anyone who worked on change management module can guide me thank you. 1]What is the purpose of the unauthorized check box on change form. 2]Can we create multiple ...
Hello, My requirement is to have Priority of problem task similar to its parent problem ticket while problem task creation.I want to achieve this through dictionary override.Can you please help. Thanks in advance.
Hi all, I have a use case where I need to populate a custom ServiceNow field with an attribute from Azure AD through Azure's automatic user provisioning. Do you know if this is possible? Thanks for the help in advance.
Hi all, I'm trying to create a ritm using intgration with Workato. Was able to create the ritm with the require item and workflow, but the variables are missing.Is anyone knows how can I call the variables or any experience using Workato?
how to create a report for a specific user in servicenow with all ticket count and how to add this report to above user dashboard
Hi All, I am trying to replace the duplicate number in the table and write down the below script var dupRecords = []; var gaDupCheck1 = new GlideAggregate('cmdb_ci_business_app'); gaDupCheck1.addQuery('active','true'); gaDupCheck1.addAggrega...
Hi All,I have a requirement like whatever the form sections appears in the User record need to change it to related links.I need to add AUDIT section under related links.Thanks in Advance.
We are implementing SNow now and moving to ITIL 4 Our change volume is very high. I'm looking to understand how other organisations have implemented change post implementation review without it being a very large overhead on teh change team and on o...
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