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Resolved! Change Management and Dynamic CI Groups

after creating a Change Request and selecting a Dynamic CI as the configurtion item, and hitting save, should the Affected CI tab at the bottom of the change request "unpack" all of the CIs associated with the dynamic group have it listed individuall...

craigrowlson by Tera Contributor
  • 1625 Views
  • 4 replies
  • 1 helpfuls

interactive filters on catalog items

Hi TeamI am working on dashboards mainly on interactive filters. I am creating a dashboard on catalog item. while trying to create  a interactive filters form I given table name is catalog table(sc_cat_item). after that it was asking to select field ...

Problem GlideModal for onAssess , onFix and other

Hi Everyone, I was tracing the UI Script "ProblemModalUIHelpers" specifically on the on "ProblemModalUIHelpers.onAssess" function somehow it is calling this function "ob.openModal('assess_dialog_form_view', getMessage('Assess'), 850, formValues);" in...

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Tadz by Kilo Sage
  • 3525 Views
  • 10 replies
  • 9 helpfuls

How to stop SLA without removing setworkflow(false)

Hi Team,We have a requirement to put on "On-Hold" state of demand records. We have return background script to update the state into on-hold. Script:- Var gr = new GlideRecord("dmn_demand");gr.addEncodedQuery("sys_class_name=dmn_demand^numberINDMND.....

thaduri sai by Tera Contributor
  • 321 Views
  • 2 replies
  • 0 helpfuls

Resource exchange request fails

Steps to reproduce:1. access to instanceA.service-now.com to one sys_certificate.2. Click on Validate Stores/Certificates3. result is Valid pkcs12_key_store4. Export record as xml then import on instance b.5. go to record on instance b.6. Click on Va...

Delete Duplicate records of CI's(computer)

Hi, I need to delete duplicates of cmdb_ci_computer. It is having large number of records. But The difficult part is I don't know the unique column to identify. Because the name of the CI having many serial numbers, IP address etc...As the name also ...