Hi All, In the incident form I wanted to display the City of the Caller. However, I also want to change the label of City to Caller City in the incident form. I first thought of dictionary overrides but for some reason its not available of this speci...
When I attach affected location and I know that affected location has multiple companies, so how to add these companies with the api call?To do the same in GUI we use edit option available in affected companies then drag and drop the companies from t...
I have a n onload client script where I am checking the state and setting a field mandatory but it is not working. There are no UI policies on this field. I dont even get the alert in the beginning of the script I added.var st = g_form.getValue('u_st...
Is it possible to allow Requester users to access the Platform UI to create and view incidents, etc.?
i created a record in update set Alets say i created a varibel in catalog item now i created a new update set bnow saving the record in where current update set bshould move all the record? Please advise
Not sure if this is possible but I'm trying to see the best way to check the value of a watch list. The condition I'm trying to create is as follow: If the logged in user/current user is on the watch list grant them read access to the RITM. The be...
My Service Operations workspace has menu items for interactions, incident, change, requests etc everything except Universal requests. How do I add it, where do I add?
Hello,I am attempting to export a calendar report of our scheduled changes. We have a business need to provide this calendar report to end users. I already have a scheduled report to send out to end users I would like to include this report with. How...
what role is needed to allow an agent to transfer a request from one assignment group to the another one? for example, i have a procurement assignment group and once the item is purchased and shipped, the ticket should be sent to the local tech (hel...
Hi All, In the agile board > Sprint planning, If I will click on Sprint and scroll down to related link named 'Burndown Chart' and click on it. It is showing the chart but half of it is not visible. Please see the screenshot below for reference: ...
All, my customer is trying to clean up some of their Groups and is asking about the best way to determine their usage. What would be the best way to determine if those Groups are being used as approvers, assignees, CI Owners, etc? AND if they are b...
I have problem with this issue. When I click edit button it show the error message, and info me to contact administrator. I have searched some docs in community, it told me that need to active plugin(com.snc.agent_workspace.itsm). And I have done thi...
We are trying to use email.addAddress() method for adding value to CC of email notification. But it is not working.cc address is neither shown on copied field nor on headers field When printing the value it is shown correct value Please find the code...
I have one field in the application table which needs to be hidden permanently from List view for every user except Admin. This is already hidden in form view. field name is "application type"
Hi all,i have to hide all fields on incident table when the incident is created by Digita.Ai and its assignment group is M2.digita.process other than some four fields(field A, b, c, D).i want to lock the whole incident form other than four fields(sho...
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