Update a field in change request form when risk assessment is submitted

[Narmadha PR]

When a risk assessment is submitted in a change request form and If the score of the assessment is 21 or higher then the Field should be set to TRUE. Can anyone help me on this?

[SK Chand Basha]

Hi @Narmadha PR 

Can you check this it might be helpful

https://www.servicenow.com/community/itsm-forum/risk-assessment-not-updating-change-request-risk-fie...

Mark it Helpful and Accept Solution !! If this helps you to understand.

[Dr Atul G- LNG]

Hi @Narmadha PR 

For this you need to Code actually, OOTB we can set impact and Risk not other field.

[Community Alums]

Hi @Narmadha PR ,

For this problem please create onSubmit client script on change_request table and add below sample code.

var riskValue = g_form.getValue('risk_assessment');
if(riskValue > 21){
	g_form.setValue('field_name', true); // this field may be true/false field 
}

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak