Update Approvals

[Nishant16]

for normal change approval, the approval is requested to CI owner, however after the approval is requested the CI owner is updated, now how can the approver be updated so that the approval can now be done by the new approver?

[Brian Lancaster]

You could use a flow to handle this. The trigger would be when the CI Owner changes. You could then lookup changes that have that CI and are not approved. Once you have this you can then update the approval record.

[Nishant16]

Could you please help me with the action steps since i am new to Flow designer?

[Brian Lancaster · Accepted solution]

Let try this, You can name it more with naming conventions you use.

Trigger Condition - I assumed when you said CI Owner you meant the owned by field so update that to the correct field if that is not what you were looking for.

Here is the Overall flow

Below is the config for each section Note the it is very important you use the Look up Records and not lookup Record.

1. You may want to put more conditions like change state if the changes are approved a specific states.

2. 

3. Lookup approval records where approval for is the sys_id of the change.

4. 

5. Update the approval record with the new owner. If you want the notification for approval to go back out you may need to double check the conditions on the notification to make sure it triggers on update.

I was not able to test this because my change does not work this way so make sure you test it in a sub-prod environment. Also you should comment the flow.