Hi there, RE: Get the first name of the person (agent) who updates the ticket I was wondering if anyone could help with the following. (P.S. You are dealing with a complete novice here, just so you know). We have default emails and custom replies tha...
I have a workflow with a "create task activity" that already assigns to a group for fulfillment. The challenge is that I also want to be able to assign the same task (it is a general task) to multiple groups from this same workflow. Is there a way ...
If a business unit wanted to migrate to another knowledge solution can you export the documents stored in SN?
I created a business rule that is set to run when the Business Elapsed Percentage hits 50%, this is an after rule set to run on update and insert. I can not get the sla.warning event to fire. I would like to pass who the assigned to is on the task o...
We are using multiple Service Portals. I want to get the URL suffix of Service Portal (ex: sp) when catalog item is requested from only the Service Portal.I am trying to get the URL suffix using "onSubmit" client script of Variable Set. How can I jud...
Hi, I am trying to create a widget in service portal. It is a search widget which fetches the name of the user from sys_user table as the name is typed and select the user. As I am new to service now, I am not able to figure out the script. Please h...
Hello Guys, I have a requirement where, on Hover over of the Approver User in the Change Request Related list, A message has to be displayed based on the Title field stored in the User Record. Each user has different roles they perform. The roles are...
I have a request to add the Ticket number and Short description to a Survey. (most customers would be more inclined to take the survey if they knew the subject matter) The Ticket number appears in the Splash page (invite) [see pics below] so this I p...
We have been asked to setup an Inbound Action (IEA) for a recently acquired email address. The email will contain keywords in the subject or body that will determine where to send the email…HR Case or Incident. (For readability, I've reduced the ...
Hello Team, We have a requirement to display Change "Planned Start Date" and "Planned End Date" on CAB Agenda Item form, but when I am trying to add it using "Change Request" reference field in form layout, I can't see these two fields in available...
I have a response from web service in html format. I need to parse that out to extract the values. What is a good way to extract the data? Is there a way to convert html to xml and then parse the data? Thanks
We've frequently gotten feedback that the Survey Introduction (image attached) doesn't display the name of the incident prominently enough. Yes, the incident # and short description *are* indeed there, but end users somehow don't see them. I'd like t...
I have a requirement to translate notifications. I started with OTB notification called 'INC - Assigned to Me'. I've been successful in translating the body of the notification using GlideRecords on the sys_user_perferences and sys_ui_messages. I am ...
Hi,I can use addNotNullQuery or addNullQuery on a field as a filter. I can use addOrCondition to add a Or condition on a field. However, how can I add a Null Or condition on a field? For example, field1 = '123' or field1 IS Null.Thanks,Eric
I want to skip the first record and want to glide from second record to last record present in a table. Currently i am trying to use getRowCount and chooseWindow but facing some difficulty. Any help will be appreciated.