Hi ServiceNow Community, I need some help with my Country field, I want it to be auto populated based on selected user from my reference field, here is my form ... Is there any way to get this? and how? Is it Client Script? Maybe you can also...
We have several org-specific fields stored in LDAP that we'd like to bring into ServiceNow. They are likely to be commonly references in Incident Management. What do folks typically do in this situation? Add fields to sys_user? Extend sys_user?...
Hey all, Currently we are trying to get multi-provider SSO working for internal employees as well as customers. We have the customer portion working correctly, they simply use the link we provide to the CMS site which passes the correct authenticati...
Done anyone know how to change just the walkup online checkin font color? Right now it's defaulting to the main portal page and it's hard to see some of the wording. Need to change the Time Waited section.
Hi,thought I'd share the solution to a problem we were having with Single Sign on using SAML2 and IBM Tivoli Federated Identity Management (TFIM).The issue was that when URLs to specific pages (deep links) within Service-Now were attempted to be navi...
Hello, I've noticed that lately numerous variables from my catalog item are missing from catalog tasks created from the workflow activities. Things I've checked: This doesn't appear to affect any other catalog items. There are a couple of others with...
I am trying to write a business rule to check all change tickets to make sure that they have been approved before a change can be placed into pending or "requested for approval"". my script is not working for some reason and I would love if the commu...
Team, I need to take the logs that, In a week how many users i impersonated along with time. is it possible to retrieve ?
We've been on the platform for nearly two years. For that time, I have been the ServiceNow team. I am reaching saturation on being able to handle everything, I'd like to understand how others staff their instance. At this time I'm interested in IT...
Hi all, Starting configuring the Agent Workspace in ServiceNow this morning. The guided setup is helpful, but it is a bit frustrating how things simply cannot migrate into it. Having to setup all new form layouts and UI actions is a bit tedious. One ...
Hi,I'm new to ServiceNow and working in a company which is going to switch to this tool. Still trying to wrap my head around this product.. Lets say you have a large volume of incidents in your Service Desk pool and the supporters have to request mor...
Hi Community, I am trying to fetch values from multi-row variable set in macro how to do? i tried using $[current.variable_pool.multirow_variable_test.var_name]and $[current.variables.multirow_variable_test.var_name] but i am getting result like ...
THIS IS ACTUALLY IN THE CUSTOMER SERVICE APPLICATION, NOT INCIDENT MANAGEMENT, BUT THERE IS NO "CATEGORY" SELECTION FOR CUSTOMER SERVICE. Within the Geneva release, we attempt to right-click the labels for "Additional Comments" or "Work notes", and...
Hi, I'm after some assistance for the collective. I have a record producer that allows users to create incidents via the portal, one of the fields on the form is a reference field that looks up Business Services by name, however I have the need to ei...
Hi All, Our Service Now instances have been under a lot of customization. There is a need for us to document the changes specially for discovery. I am trying to understand the benefits and issues with "Managed Documents" application. Any experience o...
