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Resolved! Auto Populate Country field based on selected user in reference field

Hi ServiceNow Community,   I need some help with my Country field, I want it to be auto populated based on selected user from my reference field, here is my form ...     Is there any way to get this? and how? Is it Client Script? Maybe you can also...

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Jehiellb by Giga Contributor
  • 4445 Views
  • 13 replies
  • 8 helpfuls

Custom fields in User table

We have several org-specific fields stored in LDAP that we'd like to bring into ServiceNow.   They are likely to be commonly references in Incident Management. What do folks typically do in this situation?   Add fields to sys_user?   Extend sys_user?...

atlauren by Kilo Explorer
  • 2789 Views
  • 5 replies
  • 1 helpfuls

Resolved! Removing the default login prompt for all users - Multi-Provider SSO

Hey all,  Currently we are trying to get multi-provider SSO working for internal employees as well as customers. We have the customer portion working correctly, they simply use the link we provide to the CMS site which passes the correct authenticati...

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wil421 by Mega Contributor
  • 4459 Views
  • 5 replies
  • 0 helpfuls

Walk-up Experience Online Checkin

Done anyone know how to change just the walkup online checkin font color?  Right now it's defaulting to the main portal page and it's hard to see some of the wording.  Need to change the Time Waited section.   

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tabber66 by Kilo Contributor
  • 2705 Views
  • 12 replies
  • 2 helpfuls

Resolved! How to check Impersonated logs

Team, I need to take the logs that, In a week how many users i impersonated along with time. is it possible to retrieve ?

AnandKumar1 by Tera Expert
  • 10148 Views
  • 5 replies
  • 12 helpfuls

What is the right team size to support your instance?

We've been on the platform for nearly two years.  For that time, I have been the ServiceNow team.  I am reaching saturation on being able to handle everything, I'd like to understand how others staff their instance.  At this time I'm interested in IT...

johnfeist by Mega Sage
  • 3085 Views
  • 2 replies
  • 1 helpfuls

Configuring Form Layout for Agent Workspace

Hi all, Starting configuring the Agent Workspace in ServiceNow this morning. The guided setup is helpful, but it is a bit frustrating how things simply cannot migrate into it. Having to setup all new form layouts and UI actions is a bit tedious. One ...

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Resolved! How to keep track of incidents with new user comments?

Hi,I'm new to ServiceNow and working in a company which is going to switch to this tool. Still trying to wrap my head around this product.. Lets say you have a large volume of incidents in your Service Desk pool and the supporters have to request mor...

Resolved! fetch multi row variable set values into ui macro HELP.

Hi Community, I am trying to fetch values from multi-row variable set in macro how to do?   i tried using  $[current.variable_pool.multirow_variable_test.var_name]and $[current.variables.multirow_variable_test.var_name] but i am getting result like  ...

SNOW23 by Kilo Contributor
  • 1493 Views
  • 3 replies
  • 1 helpfuls

Resolved! Business Service Aliases?

Hi, I'm after some assistance for the collective. I have a record producer that allows users to create incidents via the portal, one of the fields on the form is a reference field that looks up Business Services by name, however I have the need to ei...

Pros and Cons of using Managed Documents

Hi All, Our Service Now instances have been under a lot of customization. There is a need for us to document the changes specially for discovery. I am trying to understand the benefits and issues with "Managed Documents" application. Any experience o...

rev3 by Mega Expert
  • 8285 Views
  • 14 replies
  • 11 helpfuls