Getting error "Information could not be downloaded from the server because the transaction was cancelled"
Hi, I am getting below error. After giving INC** number. while the search runs, the message will pop on the screen
Forum Posts
Order Guide's Catalog Client Script not running onSubmit
Hi everyone, I'm working on the order guide to facilitate communication between HR, Help Desk, Facility Management and managers. In a case of an employee status change (promotion, change department...) HR submit a form that will trigger some task and...
Resolved! Change request is rejected if one person rejects in a group
HI i am trying to modify my current workflow for a change request for a group (the group has 6 members) the approvals work as expected where at least 51% need to approve before the request moves forward. However if one person rejects the others can s...
Resolved! difference between data policy and acl
both data policy and acl are server side.. both restricts access to data, what is the major difference between those? with examples pls?
Resolved! whoisoncall
I'm using the scripted api whoisoncall to return the current oncall person for a group successfully. We have a team that has multiple active rotas. So .... A particular Team has 2 rotas we'll call this "A_TEAM" ROTA_1 has users A,B,C,D in a rota for ...
Resolved! Populate Closed_At and Closed_By
I found that when the incident ticket is closed by user/caller other than system, the closed_at and closed_by fields are not being populated. Found a solution to write a UI action to update these fields. However, I need to update all older records as...
Create new Response SLA when prority changes
Hi all,I have an interesting requirement from the powers that be regarding Response SLA. Essentially, when a priority is changed and the response SLA is already completed, they would like the a new Response SLA to be created at the new priority lev...
Resolved! I want to auto generate a unique number for a field in catalog form same as Incident Number
I have a catalog form and It has a field called Item number and I want to auto-generate that number with an increment of a default value like Same as Incident.
Applying Incident Template to Inbound Email Action
Hi everyone, We have an Inbound Email Action setup to create an Incident when a specific email address sends a request to our Service Desk. I am wondering how I can apply an Incident Template to this Inbound Action. Ultimately, I'd like an Incide...
Is there a way to access full url of a TInyUrl
Is there a way to access full url of a TInyUrl? We have a script that uses sys_param from url, but the script fails when the param is long and TinyUrl comes to play. Thank you
Resolved! Remove hints
Dear all, We have upgraded to London release and I would like to remove the hints marked in yellow. Please let me know how to remove them. Thank you in advance.
Resolved! How to Brand OOB Password Reset and Password Enrollment UI Pages
We are about to deploy ServiceNow Password Reset and Password Change for Active Directory.Is there a way to brand the UI pages associated with these applications? As they are today OOB, there is no corporate logo or any other identifying details - ju...
Resolved! Helper text in Form text Box
Hi Guys, I can vaguely remember when we implemented ServceNow, that there was a feature whereby when you create a new Change Request - that in the field boxes - you could have a hint or similar - generally in a light grey. Once you click on the box, ...
How to reuse existing variables
Hello Team, I have a VPN request catalog form in which I have 12 variables. I have a requirement where I have to use this catalog's WF in another form. Is there anyway I can copy those variables from VPN form to Onboarding form without affecting the ...
Update assignment groups in bulk
Morning! Looking for assistance with a script (Background script) that will allow me to update multiple assignment groups at one time. I need to query the task table so that I can find all records assigned to assignment group X, and then reassign ...
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