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Resolved! The useage of g_form.removeOption()

Hello, I have a requirement to hide a choice value 'Preview' from a 'category' field on the incident form for newly creating tickets without affecting the older tickets that is already being created in the system. I tried using g_form.removeOption() ...

Supreeth R2 by Kilo Contributor
  • 4456 Views
  • 4 replies
  • 2 helpfuls

How to display the multi row variable in the widget on portal

Hi All,                I am using the custom widget in portal, which is displaying the normal variables on it. Now I want to display the Multi row variables in the same widget. I am having the catalog, where we are using multi row variable. Is there ...

Resolved! Email Notification Customization

Dear All, I've been requested to customize all notification emails that send to the users (all type of emails in including approval and assignment, and other tasks) to a more user friendly and good looking emails that have images and more organized t...

Yaseen2 by Mega Expert
  • 4387 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to change the text color for Widget's title?

Hi All, Is there any possible to change the text color of the widget's title if there please help me with this requirement i need to change the text color from white to black.   Thanks & Regards, Lavanya

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Lavanya34 by Giga Contributor
  • 4194 Views
  • 7 replies
  • 6 helpfuls

Resolved! How to convert String value to Object

Hi,   I have String value which i want to convert as Object.   string =  "user firstname" : "first name", "user lastname" :"last name",  "user fullname" :"full name"   I want to convert this string into an object. Challenge is we may lot many values ...

Resolved! User experience while instance is being upgraded

Hi, We're planning on upgrading our instance in a few weeks and I'd like to know the following: 1)  Is there an outage when an instance is being upgrade? 2)  What is the user experience if he/she attempts to go to the Service Portal while the instanc...

Community Alums by Community Alums  
  • 1536 Views
  • 2 replies
  • 0 helpfuls

copy the same variable editor from one RITM to another RITM. i am creating multiple RITM's with single request, so for first RITM it is automatically coming from second i need this variable editor.

Hi Team,   i am trying to copy the same variable editor from one RITM to another RITM. i used "com_glideapp_servicecatalog_veditor" but it is not working.The variable editor is getting in the RITM0012247 but i need the same in RITM0012248.     coul...

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Sai25 by Giga Guru
  • 2060 Views
  • 6 replies
  • 0 helpfuls

Resolved! Email Notification due date Prior to 2 days excluding weekends

Hi All, Good evening to all. I had a requirement to notify the problem manager prior to 2 days based on the due date. The below script of mine is working as expected. My schedule job script below: Script name : Problem Task Due date Reminder two days...

kks by Tera Contributor
  • 3502 Views
  • 15 replies
  • 4 helpfuls

Getting Error Constructing REST Message

Hi, I am trying to set up a REST webservice with a customer using JIRA. When I set up the Outbound webservice and enter the HTTP request and click test it is successful, taking the values of variable substitutions. I have a business rule running to t...