Resolved! How to copy attachment from Incident task to incident
Hi Team, How can we copy attachments from incident task table to incident table? Please help on this Thanks, Khaism
Forum Posts
Resolved! Purpose of state "Closed Skipped" (Request)?
I am curious as to how/when the Closed Skipped state is used for Requests. I have never seen it used so I simply curious as to how or why it might be used by others. Ric
Resolved! How to Restore Deleted Catalog Items
Hello All, In error I have deleted all catalog items for one of my categories 600 records. I have gone into Service Definition>Deleted Records and undeleted all of the records. However, I can no longer see the items listed in the RITM record. Is t...
How to create a back button in service portal?
Hello what is the best way to create a back button on service portal? The requirement is to create a back button on the "Data Table from URL Definition" widget or right above it. I am trying to use link-button widget, which I cloned and tried to cu...
Catalog Task Templates and Variables
has anyone found a way to be able to include variables from the form on a catalog task template? it's nice to be able to set some information with them but it would be even better if we could set the variables within the task.
A script for extracting the body of an email (that contains no MSG-tag) into the Work notes of an incident
Hi I want to create an email inbound action that will extract the text in the body of the email into the Work notes on the Notes tab on the Incident form in ServiceNow. The e-mail that's incoming does not contain a MSG-tag, so the relevant Incident i...
Resolved! Record producer - How to populate 'Assignment Group' field with CI informations
Hello everyone ! A client asked me to create a Record Producer for declare an incident. The "Assignment Group" field on the new incident record must be populated with the value of the "Owner Group" field of the chosen CI. I think that I read all topi...
Set Calculated Value field to non-readonly
So here is the scenario: I'm working on a task to calculate the value of a field based on 2 field, which from a different table. And my customer want to every time I update a value from (Configure choice) or (import), the value will be calculate auto...
Service Portal Interceptor
We have a business requirement to create an interceptor wherein we ask the user very basic question on what there problem is about then we show the proper record producer. Any ideas on how we can achieve this? Sample: Select what describes your probl...
Resolved! Can anyone please recommends best practices for Parent Child relationship on Group roles and Group members
Can anyone please recommends best practices for Parent Child relationship on Group roles and Group members We are setting up a nee instancebwe want to have parent child relationship.
isMemberof() for more than group
Hi All,I need to use ismemberof() function for more than group.Please suggest.Regards,Shamma
How to Re-render UI Page in a catalog item
One of the variables/questions on my catalog item is a UI Page. This UI Page performs a var gr query to get the url of an image and displays it on the page. It works fine on loading. When I change a choice in another field - which is a drop down list...
Resolved! Contract Threshold Notification
We are utilizing the OOB 'Contract Threshold Breached' notification, which gets triggered by a scheduled job that fires an event if it finds any contracts that has the Expiration field changed. The problem is this scheduled job typically runs around ...
I have an issue when I enabled Performance Analytics in Service Now
I am trying to play around with PA in SNOW, After I enabled the plugins and had the historical data job run I got the below errors. I don't see any data in the dashboard. Can someone help?Invalid query conditions: resolved_atONToday@javascr...
ATF
How to create ATF test in servicenow
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