My requirement is to update multiple fields on incident table through rest scripted API and the situation is any field can be updated during PUT call which means It is not necessary that all the fields mentioned inside update function will be updated at once. it is not working well if I do it through Scripted API as my glide records are pushing Blank data to the incident. Here is my code snippet, Can you suggest what is the best way to get this worked or I need to update it through import set?
for example if Group is not updated only priority is updated, How can I control this so that only modified fields gets updated not all.
(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {
var data = JSON.parse(request.body.dataString);
var group = data.assignment_group;
var impact = data.temp1;
var urgency = data.temp2;
var notes = data.work_notes;
var vendor_tkt = data.vendor_tkt;
//Set Assignement group based on Group name
if (group != "") {
var gp = new GlideRecord('sys_user_group');
gp.addQuery('u_legacy_group_name', group);
gp.query();
if (gp.next())
var gpid = gp.sys_id;
}
//set impact and Urgency
if(impact!="" && urgency!=""){
var imp, urg;
if (impact == "1-Extensive/Widespread" || impact == "2-Significant/Large")
imp = 1;
else if (impact == "3-Moderate/Limited")
imp = 2;
else if (impact == "4-Minor/Localized")
imp = 3;
if (urgency == "1-Critical" || urgency == "2-High")
urg = 1;
else if (urgency == "3-Medium")
urg = 2;
else if (urgency == "4-Low")
urg = 3;
}
var gr = new GlideRecord('incident');
gr.addQuery('third_party_reference', vendor_tkt);
gr.query();
if (gr.next())
gr.urgency = urg;
gr.impact = imp;
gr.assignment_group = gpid;
gr.work_notes = notes;
gr.update();
response.setStatus(200);
})(request, response);
