Hi,
We got the record created vis POST method , but now need to update the variable of existing RITM.
Tried some method shared in community and created a Scripted REST API, but seems I am doing something wrong as it is not working.
Please advise.
Script REST API created:
Error:
Regards,
B
@Bijender You are mentioning RITM number in relative path and in the script you are trying to fetch it from query parameter which is wrong. You need to fetch it from path parameter. Follow below steps
1) Put the below script in script section
(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {
var ritmNumber = request.pathParams.number;
var reqBody = request.body.data;
if (ritmNumber) {
var bodyObject = JSON.stringify(reqBody);
var parser = JSON.parse(bodyObject);
var variables = parser.variables; // get the variables data
var variablesObject = JSON.stringify(variables);
var variableElements = JSON.parse(variablesObject); //parse variables data
var ritmObj = new GlideRecord('sc_req_item');
if (ritmObj.get('number', ritmNumber))
{
gs.info(ritmObj.ritmNumber);
ritmObj.variables.new_email = variableElements.new_email;
var recordUpdated = ritmObj.update();
}
if (recordUpdated)
{
var body = {};
body.status = 'record successfully updated';
response.setBody(body); // set the response body
}
}
})(request, response);
2) As you are already passing the number in path parameter the no need pass again in the request body. Sample request body as below
{
variables: {
"new_email": "servicenow12345@gmail.com"
}
}
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Hi Sandeep,
Thank you for your help , this is really helpful and working now .
I got in another issue with this PUT & POST . if you can advise me on this
When we POST a message in response we get the REQ number NOT the RITM. So the third party how will they get the RITM in response , so they can use this PUT to update the record.
Regards,
Bijender
