Update Work Notes of a HR Case through Fix Script

[Madhan007]

Hi Everyone ,

I am trying to close some old cases through a Fix script without triggering Notifications to Opened for, Subject Person and Approvers with the below script.

var hrc = new GlideRecord('sn_hr_core_case');

hrc.addQuery('number', 'HRC0044626');

hrc.query();

while (hrc.next()) {

    hrc.setWorkflow(false);

    hrc.autoSysFields(false);

    hrc.work_notes = "Closed through Fix Script";

    hrc.state = '7';

    hrc.active = false;

    hrc.update();

}

But I cant update the work notes field. 
when I use hrc.work_notes = " ", its not being updated unless something is posted in the worknotes manually.
setValue() and setJournalEntry() is not working.

Please pour your Suggestions.

Thank You!

[Madhan007]

Hi @OlaN, Thank you for youe Reply.Updating the worknotes with setWorkflow(false) does not trigger any Notifs for opened for/subject person ?

[OlaN]

Correct.
No notifications will be sent with setWorkFlow(false).

So in my suggested solution, the only notification(s) that would go out, is if you have a notification connected to a work-note creation (to case handler for example).

[Ankur Bawiskar]

@Madhan007 

your script is correct and should update work notes, state and active field

Did you check any data policy is blocking the update since you are closing the HR case but may be some mandatory fields are not populated?

If my response helped please mark it correct and close the thread so that it benefits future readers.