Update Worknotes and Comments on Incident

[Vamshi_ch123]

Hi All,

Is it possible to add a retrospective comment to an incident?

We have a requirement where users may need to update a comment with a backdated timestamp if they forgot to document actions taken during the certain time period. This way, when a PDF of the ticket is generated, the full activity history, including these retrospective updates, will be visible.

Would there be a way to enable this functionality?

for ex: I want to update a comment between these dates now

Thanks you

[Runjay Patel]

Hi @Vamshi_ch123 ,

No that's not possible, updated time will take from current time. ServiceNow have limitation here.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------