Update Worknotes and Comments on Incident

Vamshi_ch123
Tera Contributor

‎11-14-2024 08:30 PM

Hi All,

Is it possible to add a retrospective comment to an incident?

We have a requirement where users may need to update a comment with a backdated timestamp if they forgot to document actions taken during the certain time period. This way, when a PDF of the ticket is generated, the full activity history, including these retrospective updates, will be visible.

Would there be a way to enable this functionality?

Vamshi_ch123_0-1731644957179.png

 

for ex: I want to update a comment between these dates now

 

Thanks you

0 Helpfuls
  • 315 Views
1 REPLY 1

Runjay Patel
Giga Sage

‎11-14-2024 10:00 PM

Hi @Vamshi_ch123 ,

 

No that's not possible, updated time will take from current time. ServiceNow have limitation here.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------