update worknotes of incident whenever problem task worknotes get updated

[Priti18]

if user updates worknotes of problem task then worknotes of incident should get updated using bsuiness rule

[Sandeep Rajput · Accepted solution]

@Priti18 You can achieve this functionality by creating an onBefore Update business rule on Problem Task table as follows.

Here is the script for the business rule.

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    if (current.problem) {
		var incidentRec = new GlideRecord('incident');
		incidentRec.addQuery('problem_id',current.problem);
		incidentRec.query();
		while(incidentRec.next()){
			incidentRec.work_notes = current.work_notes.getJournalEntry(1);
			incidentRec.update();
		}
    }

})(current, previous);

Please mark this answer helpful and correct if it addresses your requirement.

[Priti18]

can you please explain your script and why before update because I created my Br on after update

[Sandeep Rajput]

@Priti18 The business rule I have shared runs on Problem Task table it is an OnBefore Update business rule, you can change it to onAfter as well. The filter condition work_notes changes have been applied to only execute the script only when the work notes on the problem task is added. Inside if I am fetching all those incidents which have been originated from the problem record which is similar to the problem record on the problem task.

Finally I am adding the worknotes added on the problem task to the incident records.

Hope this helps.

Inside the script, I am checking if the problem task has an associated problem. 

[Bruce Geddes]

I am wanting the incident to update when the work notes in the Problem ticket PRB is updated.  I attempted this Business rule but did not work.  I changed the table to Problem.  Dont know much about scripting but I assume it should have still worked with the current script