Updated the password on user profile, but still username or password incorrect error showing during login.

[Arun Prakash A1]

Updated the password on user profile, but still username or password incorrect error showing during login.

ADFS is enabled and facing issue with setting password for AD account created on ServiceNow.

AD password  and password set on ServiceNow both shows the same error.

[Kieran Anson]

Hi Arun,

If you are wanting to bypass LDAP authentication for a particular account and use the password set locally in ServiceNow you will need to remove the LDAP Server from the user record.

[Arun Prakash A1]

Thank you Kieran.

I have removed the LDAP Server information for that particular account. Now even after updating the password and trying to login it shows the same error.

is there any particular policy/method to set the password for the account?

[Arun Prakash A1]

Thank you Kieran.

What is the correct method to remove LDAP server information for a particular account.

[Kieran Anson · Accepted solution]

Hi Arun, simply add the following two columns on your list view of sys_user table. Click in each box and clear the content