Updated the password on user profile, but still username or password incorrect error showing during login.

[Arun Prakash A1]

Updated the password on user profile, but still username or password incorrect error showing during login.

ADFS is enabled and facing issue with setting password for AD account created on ServiceNow.

AD password  and password set on ServiceNow both shows the same error.

[Arun Prakash A1]

Yes Kieran, I followed the same step and then set an password for the user.

When i try to login with that password, it shows user name & password not correct and also the account gets locked out on user profile.

[Arun Prakash A1]

Now everything looks fine. Can you please tell me how to use the password reset option available on user profile.

It says select a process but error message shows as No service-desk processes found for user

[Arun Prakash A1]

Hi Kieran

When i remove the LDAP server name and OU information for the user and update the password, Able to login with the set password.

But again after some time, LDAP server and OU information auto updates for the account. How to resolve this.

[Kieran Anson]

Hi Arun,

I've replied to your new post: 

https://community.servicenow.com/community?id=community_question&sys_id=c7bfb1ffdb1894105129a851ca96...

[RubenFuertes]

Hi,

If you set to false this property 'glide.ldap.authentication' ServiceNow will ignore the LDAP fields and you will be able to log in without any problem through /login.do.