Updating multiple incidents linked to a single problem

[sn_n00b]

Hello all,

I'm looking for the best way to update multiple incidents that are linked to a single problem.

If there are 60 open incidents, and we have need to update them, do we edit each one individually?

Thanks for any suggestions/help.

[manikorada]

If you want to update them automatically, you can have a business rule on Problem which will run when you need and updates all the incidents attached to them.

[sn_n00b]

Great suggestion; thanks.

Would it be possible to "select all" incidents linked to the particular problem and manually update them?

[Inactive_Us1976]

We follow what Mani suggested... a Business Rule that updates all incidents attached to a problem when the problem (Additional comments) are updated.   There is nothing I know of OOB that allows the functionality to "select all" and update.   If you don't like it updating from Additional comments for some reason, you could always create another journal field to "update all attached incidents" and allow that to update the related records utilizing the same business rule idea.

We prefer the (likely widely used) method of Additional Comments trigger the Business rule to update all related incidents... but it is certainly not the be all end all as far as methodology goes.

Is there a specific business use case that this methodology does not work for?

[SeanM1]

It would be great to get the 'List View' menu option 'Update Selected' in a 'Relate List' View

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